Refund Dispute Specialist

BrightSpring Health Services • Englewood, CO

19d • $18 - $20 • Remote

About The Position

Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals. The Refund/Dispute Specialist is responsible for processing incoming payer refund requests by researching to determine whether the refund is appropriate or a payer dispute is warranted in accordance with applicable state/federal regulations and company policies. The Refund/Dispute Specialis t works closely with other staff to identify, resolve, and share information regarding payer trends and provider updates. The employee must have the ability to prioritize, problem solve, and multitask. This is a Remote opportunity. Applicants can reside anywhere within the Continental USA. Schedule: Monday-Friday, 7:00AM to 3:30PM Mountain Time

Requirements

• High School diploma/GED or equivalent required; some college a plus
• A minimum of one to two (1-2) years of experience in revenue cycle management with a working knowledge of Managed Care, Commercial, Government, Medicare, and Medicaid reimbursement
• Working knowledge of automated billing systems; experience with CPR+ and Waystar a plus
• Working knowledge and application of metric measurements, basic accounting practices, ICD 9/10, CPT, HCPCS coding, and medical terminology
• Solid Microsoft Office skills with the ability to type 40+ WPM
• Strong verbal and written communication skills with the ability to independently obtain and interpret information
• Strong attention to detail and ability to be flexible and adapt to workflow volumes
• Knowledge of federal and state regulations as it pertains to revenue cycle management a plus
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed

Responsibilities

• Reverses or completes necessary adjustments within approved range.
• Ensures daily accomplishments by working towards individual and company goals for cash collections, credit balances, medical records, correspondence, appeals/disputes, accounts receivable over 90 days, and other departmental goals
• Understands and adheres to all applicable state/federal regulations and company policies
• Understands insurance contracts in terms of medical policies, payments, patient financial responsibility, credit balances, and refunds
• Verifies dispensed medication, supplies, and professional services are billed in accordance to the payer contract.
• Validates accuracy of reimbursement and the appropriate deductible and cost share amounts billed to the patient per the payer remittance advice.
• Reviews remittance advices, payments, adjustments, insurance contracts/fee schedules, insurance eligibility and verification, assignment of benefits, payer medical policies and FDA dosing guidelines to determine if a refund or dispute is needed.
• Completes payer/patient refunds as needed and validates receipt of previously submitted refunds/disputes.
• Creates payer dispute letters utilizing Amerita’s standard dispute templates and gathers all supporting documentation to substantiate the dispute.
• Submits disputes to payers utilizing the most efficient resources, giving priority to electronic solutions such as payer portals.
• Scans and attaches disputes to patient’s electronic medical record in CPR+.
• Works closely with intake, patients, and payers to settle coordination of benefit issues.
• Communicates new insurance information to intake for insurance verification and authorization needs.
• Submits credit rebill requests as needed to the billing department or coordinates patient-initiated billing efforts to insurance companies.
• Initiates and coordinates move and cash research requests with the cash applications department.
• Utilizes approved credit categorization criteria and note templates to ensure accurate documentation in CPR+
• Works within established departmental goals and performance/productivity metrics
• Identifies and communicates issues and trends to management

Benefits

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees