Refrigeration Service Superintendent

Dover Corporation•Phoenix, AZ

36d•Onsite

About The Position

The AMS Group is proud to be part of Dover Food Retail (DFR)- a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services. When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits, including: Medical, Dental, and Vision Insurance - plus Prescription Drug Coverage Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave 401(k) Retirement Plan with Company Match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 11 Paid Holidays Annually Ongoing Education and Training Opportunities Tuition Reimbursement Overtime Opportunities (based on workload) We're committed to supporting your growth, well-being, and success-right from the start. What the Role Involves: We are seeking a highly skilled Refrigeration Service Superintendent to serve as the first line of technical support for our commercial refrigeration field technicians. This office-based role focuses on providing real-time troubleshooting assistance, verifying job documentation, and offering process support to maximize efficiency and billable revenue. This position will play a critical role in improving first-time-fix rates, capturing missed revenue, and developing technical capabilities within our field service teams.

Requirements

High School Diploma or GED
EPA Certification, EPA 608 minimum types I and II or Universal
5+ years of experience as a commercial refrigeration technician (preferred senior-level experience)

Nice To Haves

Strong troubleshooting skills and ability to guide others through problem resolution.
Excellent communication skills, both written and verbal.
Strong organizational skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple calls simultaneously.
Proficiency with service dispatch software, work order systems, and remote communication tools.
Strong mechanical aptitude and the ability to troubleshoot.
Strong customer service skills and the ability to build relationships with customers.

Responsibilities

Review job notes, photos, billable materials, IVR check-in/out, and verify POs before technicians leave job sites.
Ensure accurate documentation for billing and customer history.
Monitor active calls to flag jobs running long and proactively assist technicians.
Provide real-time troubleshooting guidance to reduce callbacks and speed job completion.
Mentor and coach junior technicians during live jobs.
Share best practices to help techs progress toward senior-level proficiency.
Standardize troubleshooting steps and work order templates.
Order, track, and follow up on parts and open calls.
Quote and bid service jobs as needed.
Help resolve billing disputes and ensure proper revenue capture.
Conduct customer follow-up calls to confirm satisfaction.