Refrigeration Service Technician

Environmental Specialties•Raleigh, NC

10d

About The Position

We are a leader in the design, manufacturing, installation, and servicing of a diverse line of controlled environmental chambers. Our walk-in rooms and reach-in chambers are specifically constructed to maintain the stringent environmental conditions required for a wide range of specialized research, development, and manufacturing activities. Job Summary Environmental Specialties is seeking a Field Service Technician that will be responsible performing field service, including troubleshooting, repairs and retrofits of environmental chambers and laboratory equipment. Execute field-testing, calibrations, and validation testing. Perform preventive maintenance services. Service includes refrigeration, process controls and electronic systems. Assist customers by resolving problems in a prompt, efficient manner according to company policies. Assist with technical training as required. Essential Duties & Responsibilities Environmental Specialties designs and manufactures a diverse product line of controlled walk-in and reach-in environmental chambers suited for an array of applications across multiple industries. With well over 100 years of combined experience in the environmental room market, our engineering team designs the most reliable, stable, and redundant solutions available today. As such, BES is the country’s most versatile and respected providers of environmental rooms for pharmaceutical, biotech, museum, and academic applications.

Requirements

CFC Certification (type II minimum and type I)
Must be able to travel to customer sites as required based on customer needs (approximately 30%-40% out of town travel)
Proficiency in Microsoft Office applications, (i.e., Outlook, Word and Excel).
Excellent organization, communication, customer service and interpersonal skills.
Scheduling and time management skills.
Operate safety equipment and use safe work habits.
Work in a team environment with high safety and quality standards.

Nice To Haves

Experience with HVAC/Refrigeration technology
Experience with Industrial Electrical / Electronic technology
Familiarity with Electrical engineering technology

Responsibilities

Perform Technical Service functions including: Refrigeration System Repair, Electrical / Controls System Repair, Preventive Maintenance Services, Instrument Calibrations, System Start-up & Field Testing, Validation Services
Provide prompt, efficient responses to customer service and/or warranty repair inquiries.
Report findings from service issues and works with technical staff to solve field problems.
Produce accurate administrative reports, including timesheets, expense reports, CFC refrigerant logs, vehicle inventory, service tickets, protocols, test documentation, final reports, etc.
Assist in development and upgrades for service manuals.
Complete Service Tickets with detailed information on the problem found, parts needed, solution and time required.
Maintain a safe and operational company vehicle including cleaning, vehicle inventory, and general maintenance.
Brazing and welding of refrigeration system components.
Evacuation and charging of refrigeration systems.
Follow proper refrigerant handling practices. (Recovery, reclaim, and system charge)
Maintain vehicle inventory stock of replacement parts.
Assist with service training schools as required.
Travel to customer sites as needed.
Keep the Service staff informed of task status through written or verbal communications.
Maintain good working relationship with all company personnel, i.e. purchasing, manufacturing, and engineering.
Assist with system assembly and installation.
On call for after-hours emergency service needs as designated.
Confirm all travel arrangements with Service staff.
Keep a neat and orderly work area while at customer site.
Perform other duties as assigned by management