Referral Services Technician

Puyallup Tribal Health Authority • Tacoma, WA

15d • $22 - $28 • Onsite

About The Position

If you’re someone who leads with compassion, attention to detail, and a genuine desire to support a community-centered mission, the Puyallup Tribal Health Authority (PTHA) invites you to join our team as a Referral Services Technician. Here, your work directly supports the health and wellness of the Indigenous community we are honored to serve — and every referral you process helps connect someone to the care they need. This is more than a job. It's service with purpose. The Referral Services Technician is responsible for managing referral processing from start to finish — ensuring accuracy, timeliness, and excellent service for patients, providers, and outside specialists. Referral Processing & Coordination Accurately process patient referrals from initiation to completion, including coding, documentation, and timely handling of urgent requests. Verify insurance eligibility, benefits, and coverage prior to referral creation, ensuring proper funding assignment. Assist patients and outside providers to confirm scheduling, acceptance, and authorization of services. Collaborate closely with PTHA providers, Patient Benefits Coordinators, Patient Accounts, and outside vendors to ensure smooth referral workflows. Customer Service & Patient Support Provide exceptional customer service to PTHA patients and staff. Answer calls, return messages within one business day, document communications, and support patients in understanding referral steps and responsibilities. Assist Puyallup Tribal Members living out of the area in securing appropriate medical or dental care. Accuracy, Compliance & Problem-Solving Identify and resolve referral errors, coding issues, or billing discrepancies. Apply federal, organizational, and funding policies related to Purchased Referred Care and Tribal Member Supplemental Fund. Maintain updated provider information, including NPI and Tax ID details. Notify appropriate departments when Tribal Members need immediate referral processing to avoid delays in care. Teamwork & Professional Growth Support new staff training and contribute to system upgrades and process improvements. Uphold confidentiality, maintain professional appearance, and participate in required annual trainings. Demonstrate sensitivity and respect for Native American cultures, traditions, and customs. We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning. Work in a mission-driven, accredited organization Serve a close-knit patient population in an urban reservation setting Enjoy opportunities for professional development and training Experience a strong support system and inclusive team culture At PTHA, you become part of a mission-driven team working each day to remove barriers, uplift access, and enhance wellness in the Indigenous community. Your role ensures that every patient — elders, families, and future generations — receives timely, respectful, and culturally conscious care. If you’re looking for a role where your heart for service and attention to detail truly make a difference, we welcome your application!

Requirements

• High school diploma or GED.
• Proficiency with medical or dental terminology, coding, Microsoft Office applications, and accurate data entry.
• Strong customer service and communication skills.
• Experience working with Electronic Health Records systems.
• Referral Tech – Medical: Minimum (3) years’ experience in a clinical setting working directly with insurance and clinical-service pre-authorizations.
• Referral Tech – Dental: Minimum (3) years’ experience in a dental office with pre-authorizations and referrals.

Responsibilities

• Accurately process patient referrals from initiation to completion, including coding, documentation, and timely handling of urgent requests.
• Verify insurance eligibility, benefits, and coverage prior to referral creation, ensuring proper funding assignment.
• Assist patients and outside providers to confirm scheduling, acceptance, and authorization of services.
• Collaborate closely with PTHA providers, Patient Benefits Coordinators, Patient Accounts, and outside vendors to ensure smooth referral workflows.
• Provide exceptional customer service to PTHA patients and staff.
• Answer calls, return messages within one business day, document communications, and support patients in understanding referral steps and responsibilities.
• Assist Puyallup Tribal Members living out of the area in securing appropriate medical or dental care.
• Identify and resolve referral errors, coding issues, or billing discrepancies.
• Apply federal, organizational, and funding policies related to Purchased Referred Care and Tribal Member Supplemental Fund.
• Maintain updated provider information, including NPI and Tax ID details.
• Notify appropriate departments when Tribal Members need immediate referral processing to avoid delays in care.
• Support new staff training and contribute to system upgrades and process improvements.
• Uphold confidentiality, maintain professional appearance, and participate in required annual trainings.
• Demonstrate sensitivity and respect for Native American cultures, traditions, and customs.

Benefits

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED