Referral Relationship Manager

Ethos Veterinary Health • Wilmington, NC

10d • $80,000 - $90,000 • Onsite

About The Position

At Eastern Carolina Veterinary Medical Center, the Referral Relationship Manager (RRM) will help strengthen partnerships with referring veterinarians and drive hospital growth through strategic outreach and relationship management. This field-based role serves as the primary liaison between our hospital and the referring veterinary community, building strong partnerships, improving the referral experience, and supporting access to specialty and emergency care. The RRM reports functionally to the Referral Group Manager and operationally to the local Hospital Director.
In this role, you will develop and implement referral outreach strategies, connecting with veterinarians, practice teams and community partners through in-person visits, calls, and ongoing communications. You will plan and host continuing education events, hospital tours, and other community engagement activities, while collaborating with hospital leadership, marketing partners, and cross-functional teams to promote hospital services, optimize the referral experience, and support business growth. Using CRM systems and performance data, you will track referral activity, monitor trends, and support data-informed growth strategies in a fast-paced, relationship-driven environment.
At ECVMC, our mission goes beyond delivering premium, state-of-the-art medical and surgical care. We are proud to be Wilmington’s only 24/7 emergency veterinary hospital, providing compassionate, round-the-clock support to pets and their families across the region. With more than 26,000 patient visits each year and a collaborative team of 115+ veterinary professionals and 17 experienced doctors, we’ve built a reputation as a trusted leader in advanced veterinary medicine. As we continue to grow, expanding our services, team, and facility, we remain deeply committed to supporting our referring veterinarians and delivering exceptional care at every stage of a pet’s journey.

Requirements

• 3–5 years of experience in account management, marketing, business development, and customer service
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple priorities
• Comfortable using CRM systems and performance reporting tools
• Valid driver’s license and clean driving record
• Reliable transportation with ability to travel locally to referring hospitals
• Ability to occasionally work evenings or weekends to support events

Nice To Haves

• Veterinary health industry leadership experience strongly preferred

Responsibilities

• Develop and implement referral outreach strategies
• Connecting with veterinarians, practice teams and community partners through in-person visits, calls, and ongoing communications
• Plan and host continuing education events, hospital tours, and other community engagement activities
• Collaborate with hospital leadership, marketing partners, and cross-functional teams to promote hospital services, optimize the referral experience, and support business growth
• Using CRM systems and performance data, you will track referral activity, monitor trends, and support data-informed growth strategies in a fast-paced, relationship-driven environment.

Benefits

• Full-benefits package with medical/dental/vision insurance plans, Life/ADD insurance plans, and Employee Assistance Program
• Veterinary Social Worker on Staff at Hospital Location
• 401K with employer match
• Paid Time Off benefits available upon hire
• Uniform allowance
• Discounted Employee Pet Insurance, Pet Services, + Supplies
• Referral rewards program for hospital recruits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed