Referral Management Center Site Lead Position

Cyber Synergy Consulting Group•Pensacola, FL

7d•Onsite

About The Position

Cyber Synergy Consulting Group, LLC, an SBA-certified 8(a) small business, is seeking a Lead to lead the day-to-day operations of the Referral Management Center (IRMAC) at Pensacola . This role provides critical oversight of administrative and clerical functions supporting referral management, patient appointing, reporting, and customer service within a Military Treatment Facility (MTF) environment. Position Overview The Lead serves as the on-site leader for a high-performing team supporting the IRMAC mission. This individual manages and mentors staff, reviews and approves timecards, monitors attendance and performance, and ensures adherence to established procedures and quality standards. As the primary liaison ("bellybutton") between the Service Provider and the MTF , the Lead communicates daily with the Government FRED to ensure contractual requirements are met, deliverables are on schedule, and operations run efficiently. The role also involves coordinating MTF-to-MTF referral workflows, attending policy and operational meetings, and maintaining a professional contractor presence on site. The Lead oversees reporting activities, leads the clerical team, and supports daily operations related to specialty care referral appointing, referral review, beneficiary counseling, and referral tracking. This includes scheduling appointments in government systems, managing secure message requests, and coordinating with both MTF and civilian care providers.

Requirements

High school diploma or GED
Minimum of 2 years of supervisory or lead experience in a healthcare or administrative setting
Minimum of 1 year of experience in referral management, patient appointing, or medical administrative support within an MTF or similar healthcare environment (preferred)
Experience with medical terminology, scheduling systems, and healthcare communication protocols
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to learn and use government scheduling systems (e.g., CHCS, AHLTA, MHS GENESIS )
Strong understanding of referral management and MTF-to-MTF referral coordination
Knowledge of HIPAA , medical ethics, and patient confidentiality
Excellent leadership, communication, and interpersonal skills
Strong analytical and organizational skills, with the ability to manage multiple priorities
Experience monitoring metrics, ensuring contract compliance, and maintaining accurate records
Must be able to obtain and maintain a favorable NACI background investigation
Must read, write, and communicate fluently in English
Demonstrated professionalism, reliability, and initiative in a fast-paced environment
Must attend required meetings and coordinate with MTF and Service Provider representatives
Compliance with all local base and MTF security, access, and operational policies

Nice To Haves

Associate's or bachelor's degree in healthcare administration, business administration, or a related field
Minimum of 1 year of experience in referral management, patient appointing, or medical administrative support within an MTF or similar healthcare environment (preferred)

Responsibilities

Manage and mentor staff
Review and approve timecards
Monitor attendance and performance
Ensure adherence to established procedures and quality standards
Communicate daily with the Government FRED to ensure contractual requirements are met, deliverables are on schedule, and operations run efficiently
Coordinate MTF-to-MTF referral workflows
Attend policy and operational meetings
Maintain a professional contractor presence on site
Oversee reporting activities
Lead the clerical team
Support daily operations related to specialty care referral appointing, referral review, beneficiary counseling, and referral tracking
Schedule appointments in government systems
Manage secure message requests
Coordinate with both MTF and civilian care providers