Referral Coordinator

Suncrest Health Services • Northbrook, IL

3d

About The Position

At Suncrest Hospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients. This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you! The Referral Coordinator will support day to day operations of the Intake Department and management of referrals. This role plays an extremely important part in communicating effectively team personnel, with the continued goal of fulfilling Suncrest’s mission in providing the highest quality of care and customer service. The essential job functions include but are not limited to the following:

Requirements

• A self-motivated team player with strong and effective communication skills
• Demonstrate accuracy and thoroughness; looking for ways to improve and promote quality.
• Monitor and self-correct own work processes and outcomes as well as apply feedback from others to improve performance.
• Has the capability to balance team and individual responsibilities; exhibit objectivity and openness to others' views, contributing to building a positive team spirit by putting the success of the team above his/her own interests.
• Possesses an extraordinary ability to multi-task in a fast-paced, deadline driven environment.
• Has great attention to detail, technological proficiency including extensive software/computer skills, great customer service skills, and a general understanding of administrative principles and the expectations associated.
• Able to type 50 words per minute
• Proficient with Microsoft applications including Word and Excel
• High School Diploma

Nice To Haves

• Completed 1-2 years of business college preferred

Responsibilities

• Answers telephone inquiries and channels them appropriately
• Assists with tracking and processing referrals
• Assist with audits and chart reviews as assigned
• Uploads documents to electronic medical records system
• Provides feedback on process and flow improvement
• Assists with scheduling goals of care and admission visits
• Work with sales team to receive incoming referral information
• Assists on weekends/holidays as needed
• Other duties as assigned by Director of Intake

Benefits

• Actual Work/Life Balance
• Competitive Pay
• Benefits Package including Medical, Dental, and Vision insurance
• Paid Time Off
• 401k plan with employer match and 100% vesting after 90 days of employment
• A culture with an emphasis on appreciating and valuing the team member
• The opportunity to be part of a rapidly growing national company, with possible position upgrades

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees