Referral Coordinator

VCA Animal Hospitals • Los Angeles, CA

9d • $20 - $28

About The Position

VCA ASEC is an established, 24-hr animal specialty and emergency hospital located in West Los Angeles. We are seeking an experienced, administrative professional with a passion for client relationship building. The referral coordinator will work to provide exceptional communication and assistance to our referring community, acting as the first point of contact within the hospital for primary care veterinarians and their representatives. They will assist in all outreach and referral communication from our hospital and will advocate for internal protocols that strengthen relationships with our referring community. They will assist in organizing VCA ASEC marketing initiatives as directed.

Requirements

• 5+ years of customer service experience
• 3+ years of assisting in an administrative capacity
• 2+ years of specialty veterinary experience
• Thorough knowledge of the general practice veterinary profession
• Excellent verbal and written communication skills
• Organized and dependable
• Task-driven and focused
• Must be relationship centered and people-oriented; someone that enjoys social settings and networking with others
• Ability to take direction well and have attention to specific details
• Must be able to multi-task and stay efficient in a fast-paced environment
• Solid experience with computers and digital applications

Nice To Haves

• Marketing experienced a plus

Responsibilities

• Facilitating calls and emails from primary care veterinarians and their representatives, handling their requests from start to finish.
• Coordinate referral and transfer requests from primary care practices, working closely with all departments and hospital teams.
• Medical records management.
• Maintain marketing material requests.
• Maintain hospital contacts and keeping log of outreach activities.
• Local visits to hospital partners.
• Assist in the planning and organization of continuing education events.
• Assist with internal and community events.
• Assist in social media campaigns.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed