Referral Coordinator

Kinwell•Baltimore, MD

3d•Onsite

About The Position

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic. We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve. Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions. The Referral Coordinator is responsible for managing patient referrals to specialists, external healthcare providers, and other service providers. This role ensures timely processing of referrals, accurate communication with patients, and coordination between our clinic and external facilities. The Referral Coordinator plays a vital role in supporting patient care continuity, optimizing patient experience, and streamlining operations within our clinic. The Referral Coordinator will work on-site at one of our following clinics: Westlake (Seattle), Ballard (Seattle), Redmond, Wenatchee, North Country Homes (Spokane), or Spokane Valley.

Requirements

High school diploma or equivalent relevant work experience.
Two (2) years’ experience in a healthcare setting, preferably in referral coordination, medical scheduling, or similar administrative role.
Demonstrated experience in a customer service environment.
Associate's degree plus 3 years of prior medical practice experience.
Experience in a customer service environment.
Proficiency in EMR systems (e.g., Epic, Cerner), Microsoft Office Suite, and insurance verification portals.
Knowledge of medical terminology, referral processes, and healthcare regulations (e.g., HIPAA).
Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners.
Ability to create accurate and thorough documentation, strong time management and multitasking abilities.
Demonstrates a patient-centered approach, prioritizing positive patient experiences and smooth care transitions.

Nice To Haves

Associate degree (AA) or certificate in a healthcare-related field.
Experience using EPIC EMR system.

Responsibilities

Process, coordinate, prioritize and follow up on patient referrals to ensure timely and efficient transitions of care.
Proactively identify issues and delays in the referral process and implement solutions.
Schedule appointments with specialists and external providers based on patient needs, insurance requirements, and provider availability.
Ensure integrity in standard referral processes and workflows; drive and implement improvements when opportunities are identified.
Ensure that all necessary medical records, information and referral documents are provided to the internal or external providers in a timely manner.
Verify insurance coverage for all referrals and obtain any required pre-authorizations.
Develop and maintain strong working relationships with external providers and specialists to facilitate efficient referrals.
Communicate effectively with patients regarding referral status, appointment details, preparation instructions, and any follow-up actions.
Act as a point of contact for patient inquiries related to referrals, providing updates and addressing concerns as needed.
Accurately document all referral-related information in the Electronic Health Record (EHR) system, including notes on follow-up actions, appointment confirmations, and patient communication.
Maintain organized and up-to-date records of all referrals and report on referral statuses as required.
Ensure compliance with all federal and state regulations, including HIPAA, in handling patient information and coordinating referrals.