Referral Coordinator

Tri-Cities Community Health • Pasco, WA

2d • $21 - $27 • Onsite

About The Position

In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. OPPORTUNITY TCCH is growing and actively recruiting Referral Coordinator to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the person in this position will serve as a primary point of contact for referral coordination with contracted managed health care plans. He or she assists members, clinic staff and providers with community resources referrals for patients. He or she responds to inquiries from members, clinic staff, plan, providers, hospitals, and external specialists regarding managed care. He or she educates clinic staff and others appropriate in managed care and provides support to the manager by meeting department and company goals and objectives. Work is primarily completed via telephone and direct contact with patients and staff.

Requirements

• High school diploma/GED required.
• Five years administrative experience working in a health care setting and two or more years of managed care experience preferred.
• Bilingual (English/Spanish) language skills required.
• Excellent written & oral communication skills.
• Basic understanding of medical and insurance terminology.
• Proficiency with computers and Microsoft products required.
• Ability to complete assignments with minimal supervision.

Nice To Haves

• Two or more years of managed care experience preferred.

Responsibilities

• Serve as a primary point of contact for referral coordination with contracted managed health care plans.
• Assist members, clinic staff and providers with community resources referrals for patients.
• Respond to inquiries from members, clinic staff, plan, providers, hospitals, and external specialists regarding managed care.
• Educate clinic staff and others appropriate in managed care
• Provide support to the manager by meeting department and company goals and objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees