Referral Coordinator - Podiatry

Confluence Health

6d•$19 - $30

About The Position

The Patient Referral Coordinator works under general supervision and is responsible for the coordination of new patient referrals, to include submission, tracking, patient scheduling, and closing the loop on all referrals as well as the coordination of treatment for hospital and/or ancillary services. Entails communicating with clinical staff, providers as well as payors and patients. The New Patient Referral Coordinator ensures an efficient referral process which provides a seamless consistent process of referral for the patient across the Podiatry Service Line. In addition to referral coordination, the MA-R designation allows the employee to room patients, obtain vital signs, and assist providers during patient visits as needed. The coordinator works closely with providers to ensure patients are scheduled appropriately for consultations, follow-up care, and ancillary services. By combining clinical support with administrative responsibilities, this role ensures a seamless and consistent experience for patients, supporting timely care and continuity across the service line.

Requirements

High school diploma or equivalent.
Ability to prioritize assignments and effective time management skills.
Must be detail oriented, flexible and committed to providing excellent customer service.
Ability to work independently and as part of a team with environmental directions.
Demonstrates skills in planning, organizing, and managing multiple functions and complex processes.
Washington State Medical Assistant – Registered (MA-R) license (application upon hire).
Basic Life Support (CPR) certification (within 90 days of hire).

Nice To Haves

At least 1 year of experience in a medical office or hospital setting.
Medical terminology; basic knowledge of frequently ordered diagnostic tests.
Strong communication skills.

Responsibilities

Manage referrals in a complete and timely manner with special attention to urgent conditions/requests.
Coordinate supporting documentation to facilitate and coordinate patient care involving agencies outside of Confluence Health; obtain L&I or VA authorization when needed.
Uses computer system (EPIC) to match physician availability with patient's preferences in terms of date and time.
Conduct outbound calls to patients that have not called to schedule their appointments. As well as contacting provider's offices for general inquiries regarding referrals/orders received.
Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
Uses time efficiently, able to deal with frequent change or unexpected events; must be able to handle multiple tasks with interruption; work independently.
Manage records confidentially in accordance with medical center policies/procedures and RCW’s.
Ability to maintain composure & balance multiple priorities in a fast-paced environment.
Critical thinking and problem-solving skills to identify and resolve issues in a timely manner.
Demonstrated ability to communicate effectively and tactfully.
Excellent organizational and follow-through skills, attention to detail, able to prioritize and balance multiple assignments.
Participates in department and/or corporate process improvement activities serving as a resource on patient flow.
Knowledge of customer service principles and practices.
Follows appropriate channels of communication.
Room patients and obtain vital signs under MA-R scope of practice; assist providers during visits and ensure patients are scheduled appropriately for follow-up care.
Required to maintain active Basic Life Support (CPR) certification.
Performs other duties as assigned.
Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.