Red Coat - Patient Guest Services Assistant

Cleveland Clinic

3d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Patient Guest Services Assistant (also know as a "Red Coat" due to their uniform), serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus. Full time and part time positions are available. Full time positions include rotating weekend and holiday shifts. A caregiver who excels in this role will: Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers. Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. Correct and/or report safety, maintenance, and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments.

Requirements

• High School Diploma or GED
• Basic computer skills (e.g., Epic, outlook, and other internal systems)
• Two years of experience in a customer service role with at least one year providing face-to-face customer service

Nice To Haves

• Associate’s Degree

Responsibilities

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, appointment locations and room numbers.
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees