Patient and Guest Services Assistant I

Cleveland Clinic • Garfield Heights, OH

1d • Onsite

About The Position

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. As a part of our team, you will build a rewarding, lifelong career in a diverse and welcoming environment. As a Patient Guest Services Assistant, you will provide customer service by providing directions to patient rooms or other areas of the hospital, serving as local resource for visitors and ensuring a safe environment for patients, guests and caregivers. This role is an excellent entry point into the Cleveland Clinic and the many opportunities available within the organization such as Health Unit Coordinators, Medical Staff Office and the Graduate Medical Education program. A caregiver in this role works PRN (as needed) variable shifts. A caregiver who excels in this role will: Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers. Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. Correct and/or report safety, maintenance, and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments.

Requirements

• High school diploma or GED
• Basic computer skills: Epic, outlook, and other internal systems
• Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests
• Two years’ experience in a customer service role with at least one year of providing face-to-face customer service
• Normal or corrected vision, hearing and speech.
• Follows standard precautions using personal protective equipment as required.

Responsibilities

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
• Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, appointment locations and room numbers.
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees