Assistant, Guest Services

National Audubon Society•Dayton, OH

2d•$19 - $20

About The Position

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at www.audubon.org and on Facebook, Twitter and Instagram @audubonsociety. Position Summary : The Aullwood - Assitant, Guest Services will provide customer service to visitors and maintain the Gift Shop, Nature Center and Farm Discovery Center for the public. They will work to ensure visitors feel welcomed, engaged, and are energized with a greater understanding of local, regional and hemispheric conservation issues through Audubon’s mission. This is a full-time position that covers the farm, and the center, and includes weekday, weekend, and holiday shifts. Compensation: $19.00 - $20.00 / hour

Requirements

High School diploma and 0-1 years of experience required. An equivalent combination of education and experience will also be considered.
Excellent customer service skills and thorough relationship strengthening skills.
Excellent communication skills and welcoming demeanor.
Must be eager to learn and share knowledge with others.
Self-motivated, dedicated to accomplishing tasks, able to take the initiative and resolve problems.
Must be people-oriented, work well in a team and professionally represent Audubon to the public and volunteers.
Able to follow directions and have a strong desire to work autonomously.
Computer experience and high comfort level with technology, including the use of Outlook and web-based systems and applications.
Passion for conservation and interest in nature strongly preferred.
Must possess a valid driver’s license.
Must be able to lift up to 35 pounds; stand for long periods of time, bend, stoop, kneel, climb on stepladders; with or without accommodation.
Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
Experience fostering inclusive and collaborative work environments is valued.

Nice To Haves

Previous experience operating a cash register and/or point of sale system a plus.

Responsibilities

Greet members and visitors and take admission for Aullwood property.
Orient visitors to the Aullwood property.
Provide exceptional customer service.
Answer visitor questions and inform them of current Aullwood events and activities.
Perform light housekeeping, ensuring the reception, lobby areas and classrooms are neat and organized.
Answer phone calls and operate the front desk, including maintaining brochures, newsletters, etc.
Inform visitors of Aullwood policies/rules.
Sell, promote, stock, and assist with inventory of Aullwood Farm products and Nature Store merchandise at the Nature Store & Gift Shop and the Farm Kiosk.
Assist with special events.
Sell Aullwood memberships.
Open and close building to the public.
Check restrooms to ensure they are fully stocked with supplies and tidy.
Assist staff when needed with small projects.
Assist with animal feeding.
Serve in other capacities as needed to assist with Aullwood operations.
Maintains and fosters culture of safety.
Other job-related duties as assigned.