Recruitment and Engagement Coordinator (Caregiver Hiring, Coaching and Mentoring)

Home Instead•Columbia, MO

3d•Onsite

About The Position

This role sits at the center of our caregiver experience—from first conversation to long-term success. As a Recruitment & Engagement Coordinator, you will recruit, onboard, train, and coach Care Professionals who support older adults in their homes. Your work directly impacts caregiver confidence, retention, and the quality of care our clients receive. This is an office-based, people-facing role for someone who enjoys meaningful conversations, clear expectations, and helping others succeed in real, practical ways. If you’re energized by coaching, follow-through, and seeing people grow—not just filling seats—this role may be a strong fit. At its core, this role is about building capable, confident, and dependable Care Professionals. You’ll be a consistent point of connection for caregivers—helping them understand expectations, develop skills, and feel supported while still being held accountable to standards. Priorities can shift quickly based on client needs and staffing realities. Flexibility, communication, and ownership matter here. This is not a desk-only role. It’s active, relational, and requires steady follow-through. This role has been intentionally refreshed as part of our continued investment in caregiver quality, training, and engagement. We’re excited to bring in someone who wants to recruit thoughtfully, train intentionally, and coach with heart.

Requirements

Get energy from helping others learn, grow, and succeed
Are comfortable coaching, giving feedback, and holding expectations
Enjoy problem-solving and real-time conversations
Prefer collaboration over hierarchy
Can stay organized and focused even when the day changes
Want work that has visible impact on people and families

Nice To Haves

Experience in healthcare, home care, education, training, recruiting, or coordination
Previous work as a caregiver, CNA, teacher’s associate, or similar people-focused role
Strong communication skills and confidence leading conversations
Comfort balancing multiple priorities and relationships

Responsibilities

Recruiting and interviewing caregiver candidates through phone, in-person, and virtual conversations
Creating and managing job postings that attract reliable, values-aligned applicants
Leading onboarding and training experiences that prepare Care Professionals to succeed
Supporting new and existing caregivers through check-ins, coaching, and feedback
Addressing performance concerns with clarity, fairness, and professionalism
Partnering daily with Scheduling and Client Care to align caregiver skills, availability, and client needs
Tracking applicant and caregiver progress accurately using internal systems