Recruiting/Project Coordinator

Aston Carter

1d•$26 - $26•Onsite

About The Position

This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment. This position requires heavy phone and email communication with customers utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment and communicate internally with other departments.

Requirements

Previous experience in project coordination, human resources, talent acquisition, or recruiting.
Administrative and coordination experience.
Experience working in a fast-paced environment with competing priorities.
Associate's Degree.
Customer service experience.
Experience working with high-volume processes.
Working knowledge of Microsoft Office Applications.
Ability to work weekends and overtime as required.
Authorized to work in the US without sponsorship.
Aptitude to quickly learn new systems and software.
Ability to multi-task and prioritize with strong organizational and follow-up skills.
Excellent oral and written communication skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provide members with a personalized creative experience.
Coordinate the entire lifecycle of projects for members.
Ensure stellar customer satisfaction at all times.
Partner with Publishing teams to ensure members are enrolled in the proper service package.
Collaborate with other departments to deliver quality products in a timely manner.
Utilize a variety of software systems to navigate and proactively monitor customer accounts.
Meet all performance and quality metrics.
Initiate and drive process improvement projects within the department to completion.