Recruiting Coordination Manager

Stripe

About The Position

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. In this role, you’ll be joining the Recruiting Coordination team within Global Recruiting Operations. Recruiting is a core strategic driver of Stripe’s success, as hiring world-class talent is essential to our mission of increasing the GDP of the internet. The Recruiting Coordination team is the operational engine, owning interview operations and the candidate experience program globally to support our ambitious hiring agenda. The team is globally distributed, with coordinators onsite in each of our major Stripe offices supported by a scheduling team based in the Stripe Delivery Center in Bangalore. We are looking for a Recruiting Coordination Manager for our Americas Recruiting Coordination team who will develop and support our recruiting coordinators, help streamline our recruitment process, enhance candidate experience, and provide metrics and analysis on productivity. As manager, you will collaborate with your counterparts in Dublin and Mexico City to partner with Global Recruiting, ensuring the coordination team provides outstanding support and a high-quality candidate experience Additionally, you will design and implement innovative recruiting processes, and manage these projects with cross-functional partners. Lastly, you will play a key role in the development and refinement of the support model between the Recruiting Coordination team, our partners in the Stripe Delivery Center, and global stakeholders including Recruiters and Recruiting Programs.

Requirements

Solid experience within a Recruiting or growing user-facing organization
1+ years of experience managing people, with the ability to lead, mentor, and support a team of Stripes
Strong time management, communication and organizational skills
A team player with excellent relationship management skills
Knowledge of recruiting processes
Proven track record of designing and implementing process improvements
Data- and systems-savvy; ability to drive improvements to our scheduling and interview management tooling and reporting

Nice To Haves

Experience leading a Recruiting Coordination, User Support team, or HR Operations team
Experience working across a globally distributed team, and working with service delivery centers specifically
Experience implementing quality assurance programs
Ability and willingness to work flexible hours and attend non-business hour events as needed (this role supports a global team, and you should expect to offset your hours periodically as needed to connect with team members in different time zones than you)

Responsibilities

Act as a process owner for interview scheduling and candidate experience programs for a subset of the Global Recruiting Team
Act as a key partner to recruiting leadership and partners across the business (including Stripe Delivery Centers, Legal, IT, Payroll, HR, and others) to design and drive efficiency and implement scalable recruiting processes
Ensure coordinators are providing excellent support to recruiters; give timely feedback and troubleshoot issues
Develop and implement a global support model, inclusive of quality assurance and user support transitions between time zones
Partner closely with Stripe Delivery Center managers to ensure the success of our interview scheduling model
Support and encourage the growth of recruiting coordinators
Ensure candidates have a great experience during their interview process at Stripe and seek out new ways to improve candidate experience
Maintain data reports and performance metrics, and report out to the Global Recruiting and Global People Support team
Manage multiple tasks and changing priorities in a fast-paced environment
From time to time, additional project and program responsibilities