Recovery Sr Operations Analyst - Letters

Newrez LLC•Tempe, AZ

40d

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function Manage the day-to-day letter operations of SMS Recovery department, ensuring compliance with federal, state and investor requirements in accordance with the established company policies and procedures. Assess the efficiency and effectiveness of business operations to continually improve structures, processes, and performance.

Requirements

Associates or Bachelor’s degree in Business; or equivalent work experience
5+ years writing, editing and process development experience.
5+ years mortgage servicing experience required, preferably in mortgage and/or post charge-off servicing.
Strong verbal and written communication skills
Ability to analyze information and business processes.
Self-Motivated with strong attention to detail and excellent organizing skills
Strong problem-solving skills
Ability to work both independently and with a team.
Proficiency with Microsoft products, especially Word and Excel
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Manage the letter process for SMS Recovery.
Develop new letters, make revisions, and facilitate development with Compliance and Print Production to ensure accurate and timely implementation.
Participate in planning and development of new processes, workflows and system enhancements as new acquisitions and clients are boarded and de-boarded, as it relates to letters.
Ensure legally required Recovery letters and notices are sent timely and accurately.
Manage Recovery letters processes for loan servicing transfers.
Partner with the SMS Print Production team to ensure bulk letter processes are completed within required timeframes.
Assist IT with data file requirements for bulk letters as needed.
Collaborate with Recovery Management to develop written marketing initiatives and manage the campaign letters from inception through deployment.
Performs related duties as assigned by supervisor.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions