Recovery Analyst
About The Position
The Business Support Recovery Analyst is a critical member of the PRS organization, responsible for managing and executing recovery processes. In this role, you will process changes, corrections, and adjustments to insurance policies in response to recovery initiatives that support both client and business needs. You will analyze recovery requirements, coordinate with stakeholders, and ensure effective resolution of recovery issues to minimize impact on policyholders, producers, underwriting, and operations. The Analyst will foster collaboration across all levels of the organization and maintain strong relationships with the PRS Recovery Team, Operations, IT, and Underwriting. Your attention to detail and proactive approach will help drive successful recovery outcomes and enhance overall service delivery.
Responsibilities
- Collaborate with business and IT stakeholders to investigate reported issues and assess recovery needs.
- Present recovery analyses to the Recovery Team and Field Support, identifying impacts on results, regulatory compliance, and brand reputation.
- Recommend and coordinate recovery actions to minimize negative impacts.
- Provide IT with specific parameters to identify policies requiring recovery fixes.
- Communicate recovery details, impacted policies, and resolution steps to Underwriting, PRS Leadership, and IT.
- Maintain a recovery tracker and provide regular reports to executive leadership.
- Consult with IT, Field Support, Business Owners, and General Counsel to ensure compliance with guidelines.
- Develop and deliver customized recovery communications for clients, agents, field teams, and business groups, with General Counsel approval.
- Lead weekly recovery solution meetings and provide updates to all relevant stakeholders.
- Partner with IT to identify, test, and document solutions for recovery issues.
- Assist in defining project scope and resource needs for cross-departmental recoveries.
- Manage all steps of the recovery process, ensuring clear instructions and full resolution.
- Prepare recovery letters for clients and agents, explaining causes and corrective actions.
- Process policy changes in multiple PRS systems including: Masterpiece, PLS, DuckCreek, and CAHI/CAAS.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
