Recovery Specialist

GESA CREDIT UNION•Richland, WA

1d•$24 - $43•Onsite

About The Position

Under the general supervision of the Collections and Loss Mitigation Manager/Team Leader, the Recovery Specialist is responsible for interacting with members, team members and third-party agencies to conduct resolution of charged off accounts. Account research and resolution includes, but is not limited to, payment structuring, posting payments and general account updating. The Recovery Specialist will provide management with updates on trends and issues. In addition, the Recovery Specialist will provide assistance to frontline staff and work with internal departments to improve and maintain established procedures within the Temenos Recovery Module.

Requirements

Three (3) to five (5) years of similar or related experience. Third party collection experience is preferred.
High School diploma or equivalent.
Some travel is required to complete credit union training and/or fulfill duties.
Valid, unrestricted driver’s license
Display courtesy, tact, and diplomacy with current and potential members, peers, and staff.
Proficient with standard office equipment Excel, MS Word, and Outlook
Ability to organize, prioritize and respond simultaneously to multiple tasks and requests.
Ability to promote a team environment and participate in a cohesive team environment.
Ability to effectively communicate ideas and information, both orally and in writing.
Ability to professionally always interact with members and coworkers.
Ability to refer to policy and procedures when applying information and making decisions

Responsibilities

Perform all responsibilities in accordance with Gesa’s security and member privacy policies and procedures.
Provide informed, professional, and accurate assistance and support to all team members and membership.
Contact members via outbound/inbound phone calls and other means of communication to negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards.
May be required to support other recovery work queues to facilitate teamwork in the department.
Escalates calls to lead or senior team members and members of management as needed.
Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts.
Will assign accounts, communicate and liaison with our third-party collection vendors.
Work closely with internal legal counsel and external legal counsel on accounts selected for potential litigation.
Maintain accurate and complete records of all collection and recovery activity.
Adhere to provisions as set forth in the Gesa Collections Policy and all relevant regulations.
Ensure all bankruptcy documentation and communication is referred to the Bankruptcy Specialist in a timely manner.
Must understand and perform Bank Secrecy Act (BSA) functions, as applicable to job responsibilities.
Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
Follow up on accounts in a timely matter according to current procedures.
Analyze the financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
Stay up to date on trends in loan underwriting contributing to delinquent/charged-off loans and other pertinent areas which may impact collections.