Recoveries Representative

Langley Federal Credit Union•Newport News, VA

1d•Onsite

About The Position

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley. Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia. Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to: Investing in You: Educational Assistance, encompassing books, lab fees, registration costs, and more. Support for Student Loan Repayment. Abundant Career Growth Opportunities. Time Off That Matters: Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap. Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! Paid Sick Time for all team members. Financial Security: Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option. Company-covered short- and long-term disability insurance. Complimentary Life Insurance and the choice of additional Voluntary Life Insurance. Flexible Health Care and Dependent Care benefits. Langley Federal Credit Union is currently hiring for a Full Time Recoveries Representative to work on-site from our Oyster Point Bldg. located in Newport News , VA . Job Summary: Collects on charged-off accounts and assists with related legal matters. Responds to member and staff queries about accounts relating to all post-charge-off accounts. Communicates with members negotiating and recommending solutions to improve member account status. Performs skip-tracing and account documentation of negotiated payment arrangements while adhering to applicable regulatory requirements and internal guidelines. The Recoveries Representative monitors and maintains assigned accounts through review, follow-up, and implementation of payment arrangements.

Requirements

One year of collections, customer service, sales, or other related experience is required.

Nice To Haves

One year from college or technical school preferred.

Responsibilities

Performs processing in most of the following specialized legal collections areas: Payment Arrangements/Settlements on charged-off accounts, Warrants in Debt and court procedure, Subpoenas/Information Requests, Liens/Garnishments, Bankruptcy, and Repossessions.
Makes outbound collection attempts to members by telephone and letter to assist them in setting up payment arrangements on charged-off accounts.
Recommends resolutions to members with delinquent accounts; manages and follows up when payment arrangements have not been met.
Performs skip tracing inquiries and activities, as necessary, to obtain contact information to contact members with charged-off accounts.
Resolves charged-off loans or shares on members’ accounts using negotiation skills.
Navigates multiple systems to contact, track and monitor member accounts.
Performs quality control on documents and processes.
Performs specialized research and responds to requests from internal and external sources.

Benefits

Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.