Records Specialist

Bernalillo County•Albuquerque, NM

2d•$19 - $27

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. EMERGENCY COMMUNICATIONS The Records Specialist provides administrative, technical, and research support for Emergency Communications general records, maintenance, fulfillment of all Inspection of Public Records Request (IPRA) and District Attorney (DA) disclosure records. The role supports a high volume of internal, legal, and public information requests by utilizing Computer Aided Dispatch (CAD), and logging recorder audio records systems, researching data, and ensuring compliance with applicable State and Federal laws. The position serves as a resource to administrative and command staff regarding records-related processes, data entry compliance, and documentation standards. Work involves handling sensitive and confidential information requiring strict adherence to Criminal Justice Information Systems (CJIS) and Federal Bureau of Investigations (FBI) compliance standards. It also requires knowledge and practices that adhere to the on-going investigations of the Bernalillo County Sheriff’s Office (BCSO).

Requirements

High School Diploma or GED.
Two (2) years of related work experience in business or general records management, customer service, inventory control, or a related field.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Valid New Mexico Driver’s License
Must have, or be able to complete the required IPRA and Records Management courses as assigned within 6 months.
Will be required to make center-related trips to other county offices in a county vehicle.
Employee must successfully complete the post-offer employment medical examination and background investigation.
Employee must comply with the safety guidelines of the County.
Employee must complete required FEMA training(s) as assigned to position.
Employee must complete required Supervisor classes if applicable.

Responsibilities

Assists leadership in coordinating retention, retrieval, and disposition of Emergency Communications records, including audio, video, text, CAD, and related system data, in accordance with local, State, and Federal laws.
Researches, analyzes, and fulfills a high volume of public records, legal, and internal information requests related to emergency communications data; ensures timely, accurate, and compliant responses.
Serves as a departmental resource regarding records-related inquiries, providing guidance to staff, leadership, legal representatives, and external agencies regarding record availability, retention requirements, and disclosure limitations.
Assists in the research, coordination, and documentation of emergency communications systems used to store, manage, and retrieve records; identifies opportunities for process improvements and system efficiencies.
Maintains accurate logs, tracking systems, and statistical data related to records requests, system usage, work completed, and work in progress using databases and spreadsheets, as required by departmental leadership.
Supports the development, implementation, and maintenance of records management procedures, including documentation standards, retention schedules, and system workflows.
Works collaboratively with IT staff, legal counsel, vendors, and other departments to resolve records-related issues, system access needs, data integrity concerns, and compliance questions.
Assists with quality control reviews to ensure accuracy, completeness, and compliance of records and system outputs.
Researches and stays current on laws, regulations, industry standards, and best practices affecting emergency communications records and public information disclosure.
Maintains confidentiality and security of sensitive, confidential, or protected information in accordance with policy and law.
Performs other job-related duties as required or assigned.