Records Researcher

Asurint•Cleveland, OH

1d•Remote

About The Position

At Asurint, we’re building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening – all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed. The Researcher is responsible for processing products related to pre-employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

Requirements

Experience in customer service or with research/investigations is required.
Experience with internet researching is required.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
Education: High school diploma or equivalent is required.
If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.

Nice To Haves

Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
Bachelor’s degree is preferred.
Years of relevant experience: 0 to 2 years is preferred.
Years of experience supervising: None.

Responsibilities

Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
Locates information quickly and accurately in accordance with applicable state laws and procedures.
Uses software programs to provide instant criminal results to clients.
Examines internet databases to help investigate and adjudicate criminal records.
Performs data entry using spreadsheet or database commands.
Performs extensive internet inquiries and searches to supplement criminal records.
Analyzes information collected to identify potential problems or discrepancies.
Contacts clients and outside resources via email and/or phone to verify information.
Updates order statuses appropriately.
Handles confidential information responsibly and with good judgment.
Monitors and implements processing and system changes.
Manages and tracks productivity time using Google Docs.
Other duties as required.