Records Management Associate

AAA • Costa Mesa, CA

1d • $18 - $24

About The Position

Records Management Associate As part of our Records Management Team an Associate will assist with scanning physical documents and uploading electronic documents while performing quality assurance. What you will do: You will be responsible for stamping and sorting incoming mail. You’ll prepare and scan incoming physical documents using high speed scanners for underwriting. You will be tasked with performing data entry for underwriting digital documents using Kofax. You’ll promptly and efficiently respond to assigned service portal ticket requests for insurance and underwriting documentation within the designated time frame. You will perform research to identify where a document is stored and work with team and IT staff to find unavailable documents stored on the back end. You’ll answer phone calls on a rotation from internal staff/members to fulfill requests. Completion of ad hoc tasks as assigned. What you need: Proficiency in Microsoft Office software including Outlook, Word, and Excel required. Familiarity with Enterprise Data Management software such as Kofax Capture and Data Cap or similar indexing and archiving software preferred. Intermediate knowledge of printing, copying, scanning; basic knowledge of databases a plus as well as typing and 10 key skill proficiency. Experience working in a queue or ticketing system and managing SLA’s within assigned tickets preferred. Ability to multitask and meet daily deadlines as set by management. Adaptability/flexibility to switch gears if production focus shifts due to escalations or urgent Legal requests. Ability to work independently, as well as building relationships with teammates and our internal customers. #LI-DF1 The starting pay range for this position is: $18.23 - $24.29 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Requirements

• Proficiency in Microsoft Office software including Outlook, Word, and Excel required
• Intermediate knowledge of printing, copying, scanning; basic knowledge of databases a plus as well as typing and 10 key skill proficiency
• Experience working in a queue or ticketing system and managing SLA’s within assigned tickets preferred
• Ability to multitask and meet daily deadlines as set by management
• Adaptability/flexibility to switch gears if production focus shifts due to escalations or urgent Legal requests
• Ability to work independently, as well as building relationships with teammates and our internal customers

Nice To Haves

• Familiarity with Enterprise Data Management software such as Kofax Capture and Data Cap or similar indexing and archiving software preferred

Responsibilities

• responsible for stamping and sorting incoming mail
• prepare and scan incoming physical documents using high speed scanners for underwriting
• performing data entry for underwriting digital documents using Kofax
• respond to assigned service portal ticket requests for insurance and underwriting documentation within the designated time frame
• perform research to identify where a document is stored and work with team and IT staff to find unavailable documents stored on the back end
• answer phone calls on a rotation from internal staff/members to fulfill requests
• completion of ad hoc tasks as assigned

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed