Records Management Consultant

EMC Insurance Companies

1d•$78,726 - $119,646•Remote

About The Position

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. This position is eligible to work remotely from anywhere in the U.S. Essential Functions: Administers and maintains the corporate records management policy, translating requirements into system‑ready rules across data record repositories including shared drives, M365, and business systems. Partners with relevant teams who own their retention schedules to ensure alignment with EMC standards and supports policy development, enforcement, and practical application. Identifies automation and workflow opportunities. Leads unstructured data cleanup initiatives in partnership with IT, enabling retention and disposal at scale. Uses analysis and content discovery tools to drive defensible data reduction. Partners with IT to ensure system configuration for retention, lifecycle automation, and secure disposal. Collaborates with IT to test system tuning and ensures retention and deletion rules are correctly implemented. Collaborates with Legal, Claims Legal, and IT to ensure the accurate suspension of destruction activities. Maintains thorough documentation and audit trails for litigation readiness. Conducts regular audits of data record repositories to verify retention compliance, storage practices, accuracy, and disposal documentation. Summarizes findings and recommends technical and process improvements. Guides business units on retention and classification, including file storage standards, repository use, naming conventions, version management, and digital hygiene practices. Develops and delivers targeted training, job aids, and technical guidance to increase user adoption of standards and improve compliance behaviors related to records management. Offers practical solutions that help business units manage information efficiently. Supports the implementation of new tools and technologies for classification, indexing, digital archiving, and lifecycle management. Engages in system evaluations, contributes to configuration decisions, and validates vendor functionality during implementation. Prepares concise reports that summarize repository risk, compliance status, automation opportunities, and progress toward records management remediation goals. Communicates actionable recommendations to Compliance and IT leadership. Oversees off‑site physical storage processes by allocating storage costs, coordinating destruction orders, and updating suppliers. Supports business units with content reporting and assists Administration with retrieval and fulfillment requests as needed. Researches regulatory and industry best practices of records management requirements, analyzes gaps in existing processes and systems, and delivers targeted recommendations to strengthen compliance and reduce operational risk.

Requirements

Bachelor’s degree in business, insurance, information management, information systems, or related field or equivalent relevant experience
Six years of experience in records management, information governance, or related experience
Advanced understanding of digital recordkeeping standards, retention requirements, and lifecycle management
Strong technical understanding of data storage environments, indexing, and repository governance
Strong understanding of unstructured data and file analysis tools
Strong project management skills
Strong analytical, diagnostic, and problem‑solving skills
Excellent communication skills with ability to explain technical concepts to non‑technical audiences
Excellent written and verbal communication skills
Proficiency in Microsoft Office; familiarity with Microsoft 365, SharePoint Online, and similar platforms
Proven ability to lead complex projects, influence senior stakeholders, and drive organizational change
Ability to manage multiple projects and collaborate across departments
Ability to exercise discretion and maintain confidentiality of sensitive information

Nice To Haves

Insurance industry experience preferred
Professional certifications related to insurance or records management preferred

Responsibilities

Administers and maintains the corporate records management policy, translating requirements into system‑ready rules across data record repositories including shared drives, M365, and business systems.
Partners with relevant teams who own their retention schedules to ensure alignment with EMC standards and supports policy development, enforcement, and practical application.
Identifies automation and workflow opportunities.
Leads unstructured data cleanup initiatives in partnership with IT, enabling retention and disposal at scale.
Uses analysis and content discovery tools to drive defensible data reduction.
Partners with IT to ensure system configuration for retention, lifecycle automation, and secure disposal.
Collaborates with IT to test system tuning and ensures retention and deletion rules are correctly implemented.
Collaborates with Legal, Claims Legal, and IT to ensure the accurate suspension of destruction activities.
Maintains thorough documentation and audit trails for litigation readiness.
Conducts regular audits of data record repositories to verify retention compliance, storage practices, accuracy, and disposal documentation.
Summarizes findings and recommends technical and process improvements.
Guides business units on retention and classification, including file storage standards, repository use, naming conventions, version management, and digital hygiene practices.
Develops and delivers targeted training, job aids, and technical guidance to increase user adoption of standards and improve compliance behaviors related to records management.
Offers practical solutions that help business units manage information efficiently.
Supports the implementation of new tools and technologies for classification, indexing, digital archiving, and lifecycle management.
Engages in system evaluations, contributes to configuration decisions, and validates vendor functionality during implementation.
Prepares concise reports that summarize repository risk, compliance status, automation opportunities, and progress toward records management remediation goals.
Communicates actionable recommendations to Compliance and IT leadership.
Oversees off‑site physical storage processes by allocating storage costs, coordinating destruction orders, and updating suppliers.
Supports business units with content reporting and assists Administration with retrieval and fulfillment requests as needed.
Researches regulatory and industry best practices of records management requirements, analyzes gaps in existing processes and systems, and delivers targeted recommendations to strengthen compliance and reduce operational risk.

Benefits

More than 105 years of financial strength and stability
Named a five-star insurance carrier by Insurance Business America
Two-time recipient of the Best Practices Award of Excellence from the Independent Agents & Brokers of America
Multiple locations recognized as Top Workplaces based solely on team member feedback
Corporate culture that engages and empowers team members to achieve their best
Outstanding benefits with life, medical, dental, vision and prescription drug coverage
Competitive paid time off plan and a full day of volunteer time off annually
Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
Professional development and growth opportunities, including tuition reimbursement
Wellness initiatives to improve team member well-being and reduce health insurance costs
Flexibility to dress for your day and opportunities for alternative work arrangements