Record Retrieval Specialist I
About The Position
The Record Retrieval Specialist I’s purpose at Gemini is to effectively coordinate/schedule retrieval of confidential and time sensitive records from various locations. As a member of the Record Retrieval department, Specialists are trained in research skills and specific workers’ compensation regulations which are used to educate locations and ensure timely retrieval of requested documentation. This position includes compliance with HIPAA and all other state and federal document security regulations. Location: Rocklin, CA/Hybrid-Remote Schedule: Monday-Friday, 8:00am-5:00pm Compensation: $19.23-$25.96 Per Hour
Requirements
- High School Diploma or equivalent required
- 1+ years of customer service or call center experience preferred
- 1+ years of medical or legal office experience preferred
- Advanced time management and organizational skills
- Demonstrate discipline to follow all active processes to ensure standardization
- Strong verbal and written communication skills
- Presentation and public speaking
- Ability to handle a high volume of work and function in a fast-paced environment, on deadline
- Self-motivated and directed, with keen attention to detail
- Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
- Exceptional teamwork
- Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to: Sitting for at least one hour at a time (total: 6-8 hours/day) Keyboarding for extended periods of time (total: 4-6 hours/day) Using a phone with or without a headset for extended periods (total: 4-6 hours/day)
Responsibilities
- Meet departmental quality and quantity metrics
- Demonstrate accuracy and consistency within work tasks
- Confirm receipt of Subpoenas
- Contact the appropriate entities by phone/fax/email/mail
- Maneuver between various systems to further conduct research
- Become familiar with statutes
- Ensure retrieval of records
- Utilize all means available to ensure records are received in a timely manner
- Schedule Gemini process servers to retrieve records
- Maintain an organized calendar and work space
- Review invoices and process for payment
- Other job duties as assigned
Benefits
- Comprehensive health coverage including medical, dental, and vision
- Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
- 401(k) plan with company match to support your financial future
- Company culture rooted in shared values and community
- Education tuition reimbursement program
- Employee Assistance Program (EAP) and legal assistance benefit
- Company-paid annual donation to a non-profit or charity of your choice
- Employee recognition program with gifts and awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
