Medical Record Retrieval Operations Specialist

Blue Cross Blue Shield of Minnesota•Eagan, MN

6d•$21 - $32•Hybrid

About The Position

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You Will Have This position will coordinate and implement activities supporting accurate and timely document management, adherence to tight project timelines, and protection of PHI. The Medical Record Retrieval Specialist will support the team by requesting, retrieving, processing, tracking and organizing incoming Medical Records which will be reviewed by the clinical and/or coding teams.

Requirements

3+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered .
Recent document management experience. This includes knowledge and skills in using Adobe Pro, scanners, flash drives, navigating a shared drive and/or document repository, using software to track record requests, receipts and maintaining an issues log.
Team player with ability to build and maintain relationships with cross-functional business partners, external partners, and others.
Highly developed interpersonal communication skills.
Strong organizational skills, ability to prioritize responsibilities with attention to detail.
Must be self-motivated, able to take initiative, and work independently with minimal oversight to meet timelines, strong follow-through skills and a solutions-oriented attitude.
Detail oriented, with the ability to organize and track information and documents.
Ability to work under pressure and meet multiple deadlines.
Experience in using Microsoft Office: Excel, Word, etc. Adobe Pro and demonstrated ability to learn/adapt to computer-based tracking and data collection tools.
Proficient with navigating and retrieving clinical information from an electronic medical record.
Knowledge of clinical documentation layout and experience with Medical Records.
Ability to Travel.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Associates Degree in Health Information or related field.
Recent Health Care or Health Plan experience.
RHIT Certification.
Experience with Medical Records or in a Clinical setting.
Experience in using Adobe Pro.
Experience in using Microsoft Access.
Experience in using multiple software programs to complete a process.

Responsibilities

Manage and maintain Medical records repository.
Ensure accurate and timely record uploads, compliance with processes to protect PHI, and effective tracking of records and record requests.
Retrieval of medical records via fax, mail, remote electronic medical record access or onsite visits at the provider location.
Assist internal team and provider groups to troubleshoot any logistical or technical issues regarding records requests, retrieval or storage.
Effectively communicate with team members and external providers to ensure adherence with challenging project timelines.
Identify process issues and contribute to the design of solutions.
Proactively implement process improvements.
Complete additional tasks as required to support the project.