Reconstruction Coordinator

ServiceMaster CDR•Magnolia, TX

31d

About The Position

At ServiceMaster CDR, we help communities rebuild after disasters. With 12 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives. About the Role We’re looking for a Reconstruction Coordinator to be the heartbeat of our Reconstruction team. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you!

Requirements

High School Diploma or GED plus three to five years experience working in an administration and support position with customer service
Proficiency in Microsoft Office and CRM software
Excellent time management and multitasking skills
Ability to work in a fast paced, team-oriented environment
Self motivated with a strong attention to detail

Nice To Haves

Xactimate software is a plus

Responsibilities

Set up new job assignments
Schedule initial site inspections for assigned jobs
Assist in all reconstruction assigned job and coordinate with insurance companies
Support, facilitate and coordinate the work field teams
Identify and remove barriers to successful completion of reconstruction claims
Serve as primary point of contact with external vendor representatives, insurance adjusters, project technicians and customers
Assemble emergency services estimates
Monitor reconstruction dashboard to ensure accuracy and proper work flow
Document all jobs communications and notes in Restore
Complete and track documentation on open assignments for accuracy and completeness
Monitor and track all TPA Service Level Agreements
Maintain project work schedules and files
Facilitate customer warranty and satisfaction surveys
Be available to assist with Emergency or CAT situations after hours
Maintain project files
Attend company meetings
Attend and assist with field team training
Communicate all TPA updates and changes to field teams
Follow up on any negative feedback received and escalate if further action needed.
Establishes collaborative relationships among project and constituent groups
Coordinates with Marketing for follow-up and job evaluation with customers
Coordinates with customer and administration function for timely collection of project payment
Maintain close communication and effective working relationships with sales, operations, human resources, finance and administration departments.