Recon Team Lead/Quality

ACV • Fort Wayne, IN

4d

About The Position

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high deductible, low cost health plan Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in the Company Retirement planning through the Company’s 401(k) Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law. Who we are looking for: ACV Auctions Inc. is looking for an enthusiastic Recon Team Lead/Quality Control who has an eye for details. Our Recon Team Lead/Quality Control will be responsible for the training of our detailers ensuring a quality result with each vehicle serviced. They are meticulous subject matter experts in all things detailing and personally sign off on each vehicle that comes through the department. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer service and our Recon Team Lead/Quality Control delivers this to our customers every day.

Requirements

• Ability to read, write, speak and understand English.
• One year experience working with a team
• Able to work in heat, cold and a damp environment.
• Able to climb ladders and work in heights.
• Able to bend, squat, twist, stoop and stretch in normal completion of job duties.
• Able to work with various chemicals in the completion of job duties.
• Ability to complete basic basic work on a tablet and/or computer.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Mentor, train and coach new detailers on processes, procedures, techniques and safe handling.
• Handle teammate questions regarding customers and best practices.
• Quality control by reviewing each car serviced for satisfactory detailing and deciding if a vehicle needs to be sent back through the lane.
• Utilize the extractor machine for heavy stain removal.
• Provide specialty detailing services while following safety protocols.
• Responsible for ensuring laundry is completed and rags are available for use.
• Manage supplies inventory and report low stock to the Recon Manager.
• Transport vehicles to the staging area after detail is completed.
• Jump vehicles that will not start, in order to service.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees