Receptionist

BRICKLEY DELONG P.C•Muskegon, MI

37d

About The Position

The Receptionist is responsible for providing first point of contact customer service to clients and visitors and delivering administrative support to the professional staff. This position ensures the front desk and lobby operate smoothly and that administrative tasks are completed accurately, efficiently, and in accordance with firm protocols. This is a part-time role throughout most of the year with required increased hours during the January–April tax season.

Requirements

High school diploma or equivalent required.
One or more years of experience in a reception or administrative support role required; experience in a professional services environment preferred.
Proficiency in Microsoft Office (Word, Excel, Outlook
Strong verbal and written communication skills.
Professional and courteous demeanor with a strong customer service orientation.
Strong attention to detail, organization, and ability to manage multiple tasks.
Ability to maintain confidentiality of sensitive information.
Reliable transportation and willingness to work additional hours during peak periods.

Responsibilities

Greet clients, visitors, and vendors in a professional and courteous manner.
Answer incoming calls and route calls to appropriate staff.
Maintain a welcoming, clean, and organized reception area at all times.
Process all incoming and outgoing mail, including USPS, FedEx, UPS, and courier deliveries.
Maintain and organize client files and firm documents in accordance with paper and electronic filing standards.
Prepare conference rooms for meetings by ensuring cleanliness, organization, and readiness.
Assist with office supply management, including monitoring inventory and restocking as needed.
Provide general administrative support such as printing, photocopying, scanning, labeling, and assembling documents.
Collaborate with other administrative team members to ensure consistent office coverage.
Assist with set-up, clean-up, and logistics for internal events.
Maintain the cleanliness and general upkeep of shared spaces including common areas, employee spaces, breakrooms, and reception.
Assist with assembling, organizing, and preparing client tax organizers and completed tax return packages.
Scan and organize tax documents into the firm’s systems.
Support increased client traffic and administrative volume during peak season.