Receptionist

BEACON BEHAVIORAL SUPPORT SERVICES

15d

About The Position

The Receptionist in a healthcare setting serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and professional environment. This role is essential in managing front desk operations, including greeting clients, handling multi-line phone systems, and coordinating appointment schedules efficiently. The Receptionist supports the smooth functioning of the physician's office by performing general administrative duties such as managing patient records, processing paperwork, and operating office equipment like copy machines. By maintaining excellent phone etiquette and customer service standards, the Receptionist helps facilitate clear communication between patients and medical staff, contributing to overall patient satisfaction and office productivity. Ultimately, this position plays a key role in supporting healthcare delivery by ensuring that administrative tasks are handled promptly and accurately, allowing medical professionals to focus on patient care.

Requirements

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare or physician office setting.
• Proficiency in managing multi-line phone systems and demonstrating excellent phone etiquette.
• Basic computer skills including familiarity with office software and electronic health record (EHR) systems.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Nice To Haves

• Experience working in a healthcare or social assistance environment.
• Knowledge of medical terminology and healthcare office procedures.
• Certification in medical office administration or related field.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Ability to operate office equipment such as copy machines and fax machines efficiently.

Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage multiple phone lines, directing calls appropriately and providing information as needed.
• Schedule, confirm, and reschedule patient appointments using the office’s scheduling system.
• Perform general administrative tasks including filing, copying, faxing, and maintaining patient records.
• Assist with patient check-in and check-out processes, ensuring all necessary documentation is completed.
• Maintain a clean and organized reception area to create a positive first impression.
• Coordinate communication between patients, physicians, and other healthcare staff to facilitate smooth office operations.
• Handle confidential information with discretion and comply with healthcare privacy regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees