Receptionist - The University Club of St. Paul

Commonwealth Companies•St Paul, MN

15d•Onsite

About The Position

The Receptionist serves as the primary point of contact for members, guests, and visitors at the University Club of St. Paul. This role is responsible for delivering exceptional member service, managing front desk and reception operations, and supporting membership, dining, and event-related activities in a professional private club environment.

Requirements

Excellent time management and organizational skills
Strong verbal and written communication skills
Friendly, personable, and professional demeanor when interacting with members and guests
Well-organized with strong attention to detail
Dresses appropriately and maintains a professional appearance
Ability to multitask and work effectively in a fast-paced, member-focused environment
Prior experience in hospitality, reception, or customer service preferred

Responsibilities

Greeting all members and guests professionally upon entry to and exit from the University Club
Answer member questions and address concerns promptly and courteously
Assist with reservation and logistical inquiries related to the Davidson Hotel
Maintain a friendly, welcoming, and professional presence at all times
Answer and manage incoming phone calls and front desk inquiries
Monitor and respond to all emails sent to the receptionist email account in a timely manner
Complete and send Letters of Introduction for members and reciprocal clubs promptly
Schedule, update, and follow up on University Club restaurant reservations
Communicate and coordinate large reservations or special seating requests with the Front of House (FOH) Manager
Sort, distribute, and deliver incoming mail and packages
Maintain the cleanliness and organization of the front desk area
Ensure cleanliness of all first-floor member spaces, including the Fireside Room, Terrace, and Summit
Ensure coffee, tea, and water stations in the Fireside Room are continuously stocked
Ensure lobby music is playing during operating hours and turned off in designated rooms for events as needed
Open the club in the morning and close and secure the University Club building at night, depending on shift assignment
Assist the Events and Membership departments with additional tasks as needed
Perform additional duties and responsibilities as assigned by management