Receptionist

Hospice of the North Coast•Carlsbad, CA

6h•Onsite

About The Position

The Receptionist serves as the first point of contact for Hospice of the North Coast, creating a warm, professional, and compassionate experience for patients, families, visitors, staff, and community partners. This role is essential to the daily administrative operations of the organization, managing incoming calls, greeting visitors, and providing clerical and customer service support in a fast-paced healthcare environment. Reporting to the Human Resources Manager, the Receptionist facilitates clear communication, supports office functionality, and ensures confidentiality and professionalism while representing the mission, values, and culture of Hospice of the North Coast. The ideal candidate is organized, dependable, detail-oriented, and able to manage multiple priorities with frequent interruptions while maintaining a calm and welcoming presence.

Requirements

High school diploma or equivalent
Minimum of one year of experience in a business, office, or administrative role
Proficiency with Microsoft Windows 11 and standard office equipment
Excellent verbal and written communication skills with professional telephone etiquette
Strong organizational skills with the ability to prioritize tasks and manage frequent interruptions
Capacity to manage heavy call volume with multiple priorities
Demonstrated reliability, punctuality, and attention to detail
Ability to maintain confidentiality and comply with privacy and HIPAA standards
Professional personal presentation
Valid driver's license, reliable transportation, and auto insurance

Nice To Haves

Prior experience in a healthcare, hospice, or medical office setting
Experience interacting with patients, families, and interdisciplinary healthcare teams
Familiarity with office equipment maintenance and vendor coordination