Receptionist

Acrisure•Mitchell, SD

13d•Onsite

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. About The Role: Support a Platform office as first point of contact for inbound telephone inquiries and office visitors/guests. Receive and relay messages/telephone calls from internal and external sources. Greet guests/visitors, document information, issue appropriate security passes. Report on security issues. Respond to routine inquiries on office locations, hours of operation, telephone numbers, email/website addresses. Broad knowledge of operational procedures and tools obtained through extensive work experience.

Requirements

Proven work experience as a receptionist, front office representative or similar role.
Proficiency in Microsoft Office Suite.
Hands-on experience with office equipment.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer service attitude.
Able to function independently and as part of a team.
High school diploma or recognized equivalent is required.

Nice To Haves

Experience in customer service or insurance field is preferred.
Familiarity with a multiline telephone system.

Responsibilities

Answer the phone and greets clients and visitors alike in a professional manner.
Accurately direct phone calls and walk-ins to appropriate team members in a courteous and professional manner.
Return to calls placed on hold in a timely manner giving the caller the option to continue holding or to leave a message.
Answer client inquiries, as needed, or direct the inquiry to the person best able to answer.
Take and delivers accurate phone messages, including names and contact information, and promptly relays messages to the proper person.
Maintain a neat and tidy reception area, clearing up any clutter on an ongoing basis and maintains a professional, comfortable general office atmosphere.
Open, sort, and distribute the mail neatly and accurately for the agency personnel according to the mail distribution workforce.
Process and send outgoing mail and packages for the agency utilizing the mail processing machine as well as appropriate shipping services as needed.
Monitor the agency inboxes to distribute incoming emails, voicemails, and faxes to the appropriate team member.
Maintain inventory of office supplies.
Print, scan, copy and fax documents as needed to assist team members.
Routine and ad-hoc or support assignments for individuals as needed.
Actively seek out and perform other agency support functions and perform clerical duties as requested or required by others.

Benefits

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

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