Receptionist

The US Oncology Network•Lakewood, CO

2d•$20 - $21•Onsite

About The Position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a Receptionist in Lakewood. We are a fast-paced oncology practice dedicated to providing compassionate, high-quality care to our patients. Our team values empathy, professionalism, and excellence in every interaction. We are seeking an exceptional Medical Office Receptionist to join our team. This role is the first point of contact for patients and visitors, requiring outstanding customer service skills and high emotional intelligence to support our patients.

Requirements

High school diploma or equivalent required.
Minimum two year's office experience.
Must have excellent communication skills, written and verbal.
Proficiency with computer systems a requirement.
Exceptional customer service and communication skills.
High emotional intelligence and ability to remain calm under pressure.
Strong organizational skills and attention to detail.

Nice To Haves

Previous experience in a medical office or healthcare setting preferred.
Microsoft (Outlook, Word, and Excel) a plus.

Responsibilities

Greet patients and visitors into the clinic in a prompt, courteous and professional manner.
Obtain all appropriate forms as required.
Obtain demographic and insurance information. Obtain copy of patient’s insurance cards and current driver's license for file.
Update demographic and insurance information as needed in the system.
Register all new patients into the system.
Notify nursing staff of patient arrivals, placing charts in appointment order.
Assist in preparing charts for next day’s appointments and prints schedules as needed.
Collect co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary.
Distribute condolence cards to patients families as requested.
Maintain lobby area in a neat and orderly manner.
Identify no shows and forwards for patient notification.
Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follow policies and procedures to contribute to the efficiency of the front office.
Cover for other front office functions as requested