Receptionist

Brilliant Corners•Los Angeles, CA

2h•Onsite

About The Position

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. They develop, own, and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. The organization is growing rapidly and seeks inspired, talented people who want to effect profound change. The People Operations Department manages talent acquisition, employee relations, payroll and benefits, people management, compliance, and organizational development. The Receptionist is the first point of contact for guests, providing a positive, compassionate, and respectful experience. The role is in a fun, friendly, and fast-paced office environment, requiring flexibility and quick adaptation to changes. The position involves working with underserved populations, including homeless and re-entry individuals, and requires comfort with diverse backgrounds. There is a heavy call volume and steady flow of visitors, necessitating multi-tasking, working with interruptions, maintaining confidentiality, and being physically on-site Monday to Friday from 8:30 am to 5:30 pm. This is a Non-Hybrid/Non-Remote Position.

Requirements

Previous Reception or front desk experience with both in-person or over the phone client interactions.
Strong verbal and written communication skills.
Strong customer service skills with a diverse population. In this position, you will have direct exposure to high-need clients.
Ability to remain calm and retain a sense of humor under stress.
Strong interpersonal skills and ability to have difficult conversations.
Positive outlook and initiative to be of assistance where needed.
Ability to work independently with little to no supervision.
Careful attention to detail.
Strong time-management skills and awareness of critical deadlines.
Ability to multi-task projects under deadline pressure.
Proficiency in Microsoft Word, Microsoft Excel, and other typical office software programs. Comfortable with other computer software and systems.

Nice To Haves

High volume reception experience
Ability to speak and understand Spanish
Prior experience working with underserved populations
Crisis management or conflict resolution experience

Responsibilities

Provides a warm and professional welcome for a diverse set of clients, partners, and vendors.
Ensures that the reception area and elevator lobby are always clean and uncluttered.
Accepts in-person rent payments from clients, writes out receipts, and secures payments in appropriate location.
Assists clients who want to file a grievance and de-escalates situations as needed.
Routes clients, partners, candidates, and vendors to the appropriate staff over the phone or in person.
Problem solves to determine the best person to field the call. Also, answers general inquiries regarding our programs.
Collects mail and distributes to appropriate program personnel.
Maintains the employee contact list.
Orders supplies for the kitchen, conference room and supply areas and ensures these areas are clean and well-stocked.
Takes notes and coordinates meetings, as needed.
Maintains visitor log, call log, and incident report log.
Other duties as assigned by the Office Manager, POPS (HR), or Compliance & Safety Manager as needed.
Ability to work independently with minimal supervision after the first 90 days.
Assist Finance/Accounting Department in accountability in receiving checks received in person, via mail or FED EX or UPS delivery for Finance/Accounting to pick up checks for proper processing.