Receptionist

Gordon Food Service•Wyoming, MI

10d•Onsite

About The Position

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Receptionist welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries in a polite and informative manner. Directs visitors and callers by maintaining employee and department directories; giving instructions. Monitors visitor access and maintains security and emergency awareness. Provides departmental support on projects and tasks as needed.

Requirements

At least one year of experience in an administrative, clerical, or customer-facing role.
A high school diploma is required
You possess a strong aptitude for learning new software and are highly proficient in either Google Workspace or the Microsoft Office Suite.
You can speak and listen effectively, conveying information clearly and professionally to guests, clients, and colleagues both in person and over the phone.
You excel at interacting with people from all backgrounds, maintaining a friendly, calm, and professional presence as the first point of contact for our organization.
You are skilled at navigating a fast-paced environment with frequent interruptions, all while managing multiple tasks, maintaining confidentiality, and paying close attention to detail.

Nice To Haves

Two or more years of dedicated receptionist or switchboard experience is strongly preferred.
An Associate's Degree in Business or a related field is a plus.

Responsibilities

Maintains a professional atmosphere in the reception lobby while working cooperatively and courteously with all visitors.
Greets and receives visitors, determines the nature of business and answers questions or gives instructions as they approach the front desk.
Assists visitors with special assistance requests.
Serves as a liaison for employees with forwarding Rightfaxes, general business inquiries, scheduling, and provisioning of services and facilities.
Answers and screens incoming calls, determines intent and purpose of calls and forwards callers to appropriate personnel or department.
Provides callers with address, directions and other information.
Ensures that all customers and employees are treated with kindness and respect.
Provides support with projects and tasks as needed for the Office Services and Human Resources departments.
Maintains knowledge of corporate structure, positions and department functions and conveys this information to other team members as appropriate.
Performs such individual assignments as management may direct.
Performs other clerical responsibilities such as issuing visitor badges, setting appointments, maintaining logs, employee photo processes, flower and gift requests, etc.
Maintains knowledge and follows best practices of GFS security, safety procedures and physical access safeguards and conveys this information to other team members and on-site visitors.
Performs other duties as assigned.