Receptionist

Gensler•Chicago, IL

29d•$55,000 - $65,000

About The Position

Your Role The Receptionist is an important member of the administrative team whose primary focus is to provide excellent office experience as the first point of contact for clients, vendors, and others visiting the office. In addition, they coordinate mail service and package deliveries including creating shipping labels, arranging couriers, and coordinating with the building’s receiving dock. The Receptionist collaborates with administrative colleagues to execute on office initiatives and assists with additional administrative support such as meeting room preparation and equipment reservation management. What You Will Do Reception Support: Meet and greet visitors in a professional, welcoming manner, offer them refreshments, and connect them with their Gensler hosts. Manage the multi-line phone system, assist callers, and direct them to the proper connection. Facilitate equipment reservations. Coordinate incoming and outgoing mail service including creating shipping labels, calling in courier requests, coordinating large deliveries through the building’s dock, and troubleshooting more complex shipment issues as they arise. Maintain a neat and presentable reception lobby. Assist with additional administrative support tasks as needed. Conference/Meeting Room Setup and Catering: Partner with Office Services to ensure conference rooms and meeting spaces are prepped and ready. Receive catering orders and direct their setup through Office Services. Proactively ensure that excellent housekeeping standards are maintained. Communicate regularly with employees requesting meeting services to verify requirements and expedite changes. Facilities Support: Report failed equipment, technology resources, furniture repair items, and other maintenance issues accordingly via internal tenant service request or to the Facilities Manager. Print and hang signage such as event posters and out of order signs. Monitor the local Office Services mailbox and respond promptly to inquiries to maintain the overall cleanliness and order/organization of the office space. Maintain the office seating chart through WISP. Your Qualifications 2 - 5 years’ experience in a customer service / concierge / front desk reception role in a busy office environment Prior experience in a fast-paced, corporate office setting. Experience in the Architecture, Interior Design, Engineering, or Real Estate Development industries is a plus. Prior experience in an administrative, customer service, or receptionist role preferred. Organized and detail-oriented with the ability to prioritize tasks. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite. Ability to multitask while remaining detail oriented. Must be a “People Person” who enjoys assisting others in their work. Must be able to lift 50 lbs. and with assistance, items weighing more than 50 lbs. The base salary range is $55,000 to $65,000, commensurate with relevant experience. In addition, standard benefits will be offered, and employees will be eligible for bonuses. Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future. At Gensler, the value of our work stems from its positive impact on the human experience. We are a dynamic and collaborative design firm uniting creativity, research, and innovation to solve complex problems for our clients. Our work challenges conventional ideas about architecture and the built environment. We aren’t just designing buildings—we are reimagining cities and places that make a difference in people’s lives. Founded in 1965, Gensler has built a team of 6,000 professionals who partner with clients in over 100 countries each year. Everything we do is guided by our mission: to create a better world through the power of design. NOTICE TO APPLICANTS We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [email protected].

Requirements

2 - 5 years’ experience in a customer service / concierge / front desk reception role in a busy office environment
Prior experience in a fast-paced, corporate office setting.
Organized and detail-oriented with the ability to prioritize tasks.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite.
Ability to multitask while remaining detail oriented.
Must be a “People Person” who enjoys assisting others in their work.
Must be able to lift 50 lbs. and with assistance, items weighing more than 50 lbs.

Nice To Haves

Experience in the Architecture, Interior Design, Engineering, or Real Estate Development industries is a plus.
Prior experience in an administrative, customer service, or receptionist role preferred.

Responsibilities

Meet and greet visitors in a professional, welcoming manner, offer them refreshments, and connect them with their Gensler hosts.
Manage the multi-line phone system, assist callers, and direct them to the proper connection.
Facilitate equipment reservations.
Coordinate incoming and outgoing mail service including creating shipping labels, calling in courier requests, coordinating large deliveries through the building’s dock, and troubleshooting more complex shipment issues as they arise.
Maintain a neat and presentable reception lobby.
Assist with additional administrative support tasks as needed.
Partner with Office Services to ensure conference rooms and meeting spaces are prepped and ready.
Receive catering orders and direct their setup through Office Services.
Proactively ensure that excellent housekeeping standards are maintained.
Communicate regularly with employees requesting meeting services to verify requirements and expedite changes.
Report failed equipment, technology resources, furniture repair items, and other maintenance issues accordingly via internal tenant service request or to the Facilities Manager.
Print and hang signage such as event posters and out of order signs.
Monitor the local Office Services mailbox and respond promptly to inquiries to maintain the overall cleanliness and order/organization of the office space.
Maintain the office seating chart through WISP.

Benefits

medical
dental
vision
disability
wellness programs
flex spending
paid holidays
paid time off
401k
profit sharing
employee stock ownership
twice annual bonus opportunities
reimbursement for certain professional licenses and associated renewals and exam fees
reimburse tuition for certain eligible programs or classes