Receptionist

FirstLight Home Care of Grand Junction•Grand Junction, CO

11d

About The Position

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others? At FirstLight® Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. For these folks, Home Care is not just a job – it’s a calling. When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home. Job Summary: This individual will answer incoming calls and welcome visitors by greeting and directing them appropriately. They will notify company personnel of calls, messages, and visitor arrivals while maintaining security and utilizing the telecommunications system at all times

Requirements

High school diploma/general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience.
Proficiency with Microsoft and/or Google Suite required
Must possess and demonstrate excellent communication and customer service skills
Ability to read and understand short instructions, correspondence, and memos
Ability to effectively communicate through written and verbal language
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

Responsibilities

Greets guests in person upon arrival, while setting a positive office atmosphere; answers and directs inquiries via telephone and via incoming email with a customer service mindset; takes and communicates messages and follow-up
Directs visitors by maintaining employee and department directories; providing instructions as necessary
Maintains relationships with building management, office suppliers, service providers, and external office administration provider partners, as applicable.
Assist Scheduler with Client and Caregiver schedules.
Maintains the telecommunication system, following manufacturer’s instructions.
Maintains safe and clean reception area by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed
Works toward continuous quality improvement
Stays current with changing technology, including software programs
Data entry and file management as needed
Upholds, supports, and promotes all company policies and procedures