Receptionist

MarketSource inc•Alpharetta, GA

13d•Onsite

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Receptionist creates the first impression for all visitors and MarketSource employees in all interactions- on the phone, via email or in person. This role requires in-office coverage from 8 am to 5 pm five days per week. In addition to greeting and assisting visitors, answering incoming calls and directing calls to appropriate business partners, the receptionist provides general office support with a variety of clerical activities and related tasks including mail and/or package distribution and other related duties as assigned.

Requirements

Working Knowledge MS Office Suite (Word, Excel, Outlook)
Ability to accurately type 45+ words per minute
Demonstrated ability to follow up and follow through independently
Excellent phone etiquette
Excellent verbal and written communication skills
Proven Customer Service skills
Strong organizational skills
Demonstrated excellence in interpersonal communication skills
Demonstrated ability to use good judgment and work independently on assigned tasks as well as make recommendations for improvement as appropriate
1 year of related experience in customer service and/or office administration; real estate environment highly desired
Tech Friendly/Savvy – Intuitive knowledge to effectively operate modern office devices
Excellent oral and written communication skills
High School Diploma or GED
In-office work 5 days per week (Monday through Friday), 8 am – 5 pm or as directed by Facilities Manager

Responsibilities

Greet guests in a professional, friendly, and hospitable manner
Professionally administer all incoming calls and requests
Type memos, correspondence, reports, and other documents as requested
Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and related information
Assist in the ordering, receiving, stocking and distribution of office supplies
Schedule and maintain conference rooms
Maintain and distribute accurate employee office phone list
Utilize the internal request portal to respond and track all work orders in a timely manner, ensuring excellent customer service
Assist with office/desk key distribution and management
Assist in new hire security badge process and distribution
Request building maintenance/repairs as needed
Assist the Facility Manager with project management coordination tasks (i.e. requests for construction, furniture, telecommunication, procurement, and Information Systems)
Build collaborative relationships with property management and executive administrative teams and communicate issues directly with them for resolution
Assist with and support miscellaneous facilities projects as assigned