Receptionist
About The Position
We are seeking to hire a Receptionist to join our Health Center Administration. This individual will work in our main lobby, serving as the first person to greet clients, visitors, and family members. The Receptionist is responsible for checking these individuals in and notifying staff of their arrival. Our Receptionists are often the first people who agency visitors see – they reflect our mission of hope and recovery in their interactions with clients and visitors. This position is full-time (40 hours a week) working normal business hours.
Requirements
- High school diploma/GED required.
- A minimum of three years clerical support experience, showing skills in data entry, alphabetical sorting, and more.
- Basic switchboard/receptionist experience and scheduling experience preferred.
- Strong customer service skills.
- Excellent organizational, attention to detail and communication skills.
- Ability to work in a team environment.
- Commitment to confidentiality, following rules of HIPAA.
- Proficiency in Microsoft Outlook.
- Skill in managing time and meeting deadlines.
- Ability to work non-judgmentally with individuals whose behavior and belief systems are incongruent with that of society and/or your personal beliefs.
Nice To Haves
- Basic switchboard/receptionist experience
- scheduling experience
Responsibilities
- Maintain the registration process, including registering individuals when they arrive, notifying appropriate staff of the individual’s arrival, and monitoring the flow of traffic.
- Operate a 21-line switchboard; receiving, screening, and routing telephone calls to appropriate staff.
- Schedule psychiatric appointments for clients and staff in online database (Credible), and notify appropriate staff about appointments.
- Generate the Appointment Checklists for the following day’s psychiatric appointments.
- Update the Televox file for appointment reminders daily.
- Retrieve overnight messages and route these to appropriate staff or return calls as necessary.
- Maintain adequate supplies for the department, ordering additional supplies as needed.
- Maintain Aldi vouchers, client checks, and bus tickets.
Benefits
- Professional Development Assistance and Education Assistance Program
- Program-Site Eligibility for the Public Student Loan Forgiveness Program
- 401(k) with 5% employer contribution
- 10 paid holidays and 15+ days of PTO annually
- Health, Dental, and Vision insurance
- Subsidized membership to local YMCA branches
- Life insurance and short- and long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
