Receptionist

Mossy Chrysler, Dodge, Ram, Jeep Chula Vista•Chula Vista, CA

11d•$18 - $20

About The Position

We are seeking a Receptionist with an outgoing personality and willingness to assist customers with excellent customer service skills. This individual will assist & direct callers and visitors to the dealership, maintain scheduling of staff and facilities, support dealership staff in varying capacities as assigned. At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years. Employees in this position will be paid a base hourly wage of $18.00 - $20/hr Benefits Medical, Dental & Vision Group Insurance Plans & Discounts 401K Retirement Savings Plan Paid Vacation and Holidays Disability Insurance LAP (Life Assistance Program) Basic Life, Dependent & Accident Insurance Growth Opportunities Paid Training Employee Purchase Incentives Family Owned & Operated Health & Wellness Flexible Work Schedule Discounts on Products & Services Direct Deposit

Requirements

Exceptional phone etiquette skills & enjoy working with people
Available to work flexible hours on weeknights & weekends
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance & punctual
Great attitude & high energy personality
High school diploma or equivalent

Nice To Haves

Experience with Microsoft Office suite is a plus

Responsibilities

Provide excellent customer service to internal and external customers at all times
Answer phones and direct consumer to the proper department and follow up in a timely manner
Maintain up-to-date knowledge of departmental functions & staff sufficient to effectively assist callers & visitors
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Prepare memos, correspondence, reports and other documents
Provide support to & cross train in other business office positions
Promote an understanding of and strong commitment to client satisfaction & to the Mossy team
Familiarize yourself with department structures & internal procedures for assisting customers efficiently