Receptionist

JLL•Chicago, IL

1d•Onsite

About The Position

JLL empowers individuals to shape the future of real estate for a better world by combining world-class services, advisory, and technology. The company is committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. This Receptionist role is crucial for setting the tone in delivering gracious and thoughtful services daily. The position involves elevating the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences. Receptionists serve as the central information hub, connecting employees, visitors, and vendors to the right resources, departments, or answers. They are expected to demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills, with a hospitality mindset dedicated to creating frictionless, high-quality experiences for clients and guests. The role also includes acting as a liaison between clients, guests, and other onsite partners to ensure a seamless customer experience, embodying and mastering reception service standards, and providing sincere service to all stakeholders.

Requirements

At least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
Excellent organization and communication skills, both oral and written, proficiency in English required.
Ability to perform minimal physical activity such as walking and carrying small packages.
Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
Greet guests upon arrival with a warm and sincere welcome.
Consistently offer professional, friendly and engaging service.
Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.
Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
Embody and Master our Reception Service Standards.
A sincere willingness to provide service to clients, guests, vendors, and peers.
Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team.
Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.).
Issue employee badges following the proper security procedures.
Assist with tracking employee badge on-boarding/off-boarding processes.
Support badge management regarding inventory and returns.
Support security and emergency service protocols within the scope of team expectations.
Support onsite events through organized check-ins & badging.
Provide a hospitality-focused arrival experience for all external and event guests.
Support the facilitation of office events and pop-ups.
Support the annual management plan by accomplishing key performance indicators as identified by management.
Meet all goals and objectives assigned to you to the best of your ability as identified by management.
Perform other facility management assignments as described by the management team and/or client.
Act as triage point for facility management issues.
Manage incoming and outgoing courier and other packages or mail as required.
Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience.