Receptionist

Indiana Internal Medicine Consultants, LLC•Greenwood, IN

1d•Onsite

About The Position

Indiana Internal Medicine Consultants is seeking a friendly, detail-oriented Receptionist to join our dedicated team at our Greenwood location. This role serves as the first point of contact for our patients and plays a vital part in creating a welcoming, efficient, and professional environment. ENVIRONMENT: Outpatient, clinical care setting. GENERAL SUMMARY OF DUTIES: Greets, instructs, directs, checks-in and schedules patients and visitors. Serves as liaison between patients and medical support staff.

Requirements

Knowledge of medical business office procedures
Excellent verbal and written communication skills
Skill in greeting patients and answering telephone in a pleasant and helpful manner
Excellent interpersonal and customer service skills
Excellent organization skills and attention to detail
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office or related software
Ability to organize and prioritize work and manage multiple priorities.
Ability to work independently with minimal supervision.
Ability to establish and maintain effective working relationships with providers, management, staff and contacts outside the organization.
Strong analytical and problem-solving skills.
High School Diploma or GED required.
One-year related work experience, preferably in a medical office setting.
Work may require sitting for long periods of time; must be able to remain in a stationary position 50% of the time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a telephone, copier, fax machine, and such other office equipment, as necessary. It is necessary to view and type on computer screens for long periods and to work in environment which can be stressful. Ability to understand and effectively work in Microsoft Outlook, practice management systems, and electronic medical record system.

Nice To Haves

Associate degree preferred.

Responsibilities

Greets patients in a prompt, courteous and helpful manner.
Responds to routine requests for information and screens visitors appropriately.
Verifies and updates necessary information and records into computer system and/or medical record.
Prepares charts in an efficient and organized manner with all pertinent information for patient appointments.
Responsible for generating charts and daily physician schedules for following day.
Responsible for confirming appointments for the following day and verifying patient insurance.
Maintains and updates current information on physicians and nurses’ schedules.
Collects and documents co-payments, payments on accounts, etc.
Schedules return appointment visits for patients in the office and assists nurses in scheduling same day work-in appointments, including new patient appointments.
Oversees waiting area, coordinates patient movement, reports problems or irregularities.
Attends meetings as required.
Maintains confidentiality.
Cleaning and disinfecting waiting room, check-in/check-out as well as own work area.
Performs other duties as assigned.