Receptionist The Residence at Paine Estate

LCB Senior Living•Wayland, MA

1d•Onsite

About The Position

LCB Senior Living is seeking a Receptionist for The Residence at Paine Estate. This role is for individuals looking for a fulfilling career. The Receptionist is responsible for promoting the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers, and the surrounding community. Associates are expected to play an active role in growing community occupancy by positively interacting with potential residents, family members, and professionals. All duties must be performed with a positive attitude. LCB, including its managed care communities, is an Equal Opportunity Employer, committed to providing employment opportunities based on qualifications and capabilities without regard to protected characteristics.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
Ability to provide clerical support.
Ability to represent the residence in a professional manner.
Ability to respond calmly to emergency situations.
Ability to communicate in English both orally and in writing.
Focused and dedicated to provide excellent customer service.
Six months to one-year prior reception experience in an office environment.

Nice To Haves

A high school diploma or GED is preferred.
Typing or word processing experience is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
Have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
Perform all duties and responsibilities with a positive attitude.
Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
Greet guests and visitors in a professional and courteous manner and directs them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
Attend required in-service training sessions and orientations.
Respond to residents needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.