Receptionist

Tufts Medicine Behavioral Health Hospital•Malden, MA

31d

About The Position

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. Tufts Medicine, a leading integrated academic health system in Massachusetts, and Acadia Healthcare, the largest standalone provider of behavioral health services in the U.S., have partnered to create the Tufts Medicine Behavioral Health Hospital, a state-of-the-art, 144-bed facility in Malden, Massachusetts. Slated to open in early 2026, this hospital is designed to address the growing need for high-quality behavioral health services in the region. Our Admissions Counselors are clinical professionals responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization. The Receptionist plans, directs or coordinates the administrative and/or operational services of the facility.

Requirements

High school diploma or equivalent required. Bachelor's degree preferred.
Two plus years’ administrative experience required.
Knowledge of administrative and clerical procedures and systems such as managing files and records.

Responsibilities

Provide administrative supervision, guidance and feedback to clerical and/or receptionist staff to facilitate smooth operations of the facility while maintaining appropriate coverage, scheduling and training.
Evaluate workflow and reallocate resources and/or redesign processes to meet office needs and high level of customer service.
Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Provide advanced level administrative support for a department or facility.
Oversee and evaluate office automation and information technology needs, as directed.
Serve in a highly visible capacity as resource for facility, including frequent interactions with internal and external customers.
Assist in monitoring professional staff credentialing process, including collection of documentation, verification of credentials and licenses, as directed.
Develop policies and procedures for the administrative department.
Attend staff meeting, take notes and prepare minutes.
Handle confidential and sensitive information.
Perform other functions and tasks as assigned.