Receptionist

Horne Auto Center•Show Low, AZ

18d•Onsite

About The Position

The Receptionist is expected to: Protect the legal, financial and moral well being of the dealership; Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits; Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval; Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service. Primary Duties: Ensure maximum productivity, customer service and cost control. Achieve customer service satisfaction standards while facilitating incoming calls and traffic. Effectively greets, communicates and guides customers to appropriate departments for assistance. Accurately review receipt of money and permits to ensure consistent tracking methods are utilized. Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members. Effectively communicate with and perform all job duties requested by management. Perform all other job duties as requested by management. Operate with integrity. Demand the highest ethical standards from self and others Set an example of good attitude and professionalism, including a neat, orderly and safe work environment. Communicate and help resolve customer complaints and adjustments.

Requirements

High school diploma or the equivalent, preferred
One year of reception experience in a retail facility is desirable
Working knowledge of Outlook and Microsoft Office applications
One year of customer service experience
Professional communication skills

Responsibilities

Protect the legal, financial and moral well being of the dealership
Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits
Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval
Be a teacher to support the efforts of other employees to be successful
Seek ways to improve business operations efficiencies and customer service
Ensure maximum productivity, customer service and cost control
Achieve customer service satisfaction standards while facilitating incoming calls and traffic
Effectively greets, communicates and guides customers to appropriate departments for assistance
Accurately review receipt of money and permits to ensure consistent tracking methods are utilized
Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members
Effectively communicate with and perform all job duties requested by management
Perform all other job duties as requested by management
Operate with integrity
Demand the highest ethical standards from self and others
Set an example of good attitude and professionalism, including a neat, orderly and safe work environment
Communicate and help resolve customer complaints and adjustments