Receptionist - Bilingual

Arbor Therapy • Chandler, AZ

27d

About The Position

Arbor Therapy is a leading provider of therapeutic services across the lifespan in the East and West Valley of Phoenix, Arizona. With a mission to provide exceptional, compassionate, and evidence-based care, Arbor Therapy is dedicated to making a positive impact on the lives of each client and their family. We are committed to helping each client reach their full potential through a collaborative, individualized approach and believe in the power of positive, strengths-based support and care. What Makes Us Different: We don't just talk about culture-we live it. Our Culture Committee is employee-led and dedicated to making Arbor Therapy a place people love to work. From team appreciation events and wellness initiatives to fun giveaways and thoughtful celebrations, we create space for connection, recognition, and joy-because a great team starts with a great environment. Role Overview: We are currently seeking a passionate and dedicated receptionist to join our growing team, responsible for answering phones, greeting clients, collecting payments and updating appointments. As a member of the team, you will have the opportunity to work with a diverse range of clients and contribute to their overall well-being and endure a smooth patient experience.

Requirements

• Knowledgeable in Microsoft Office, specifically Word, Excel & Outlook
• Prior experience in a healthcare setting preferred
• Reads, writes, understands, and speaks English proficiently
• Basic phone handling skills and contact center experience
• High school diploma or GED
• Bilingual in Spanish required

Responsibilities

• Ensure lobby and reception areas are maintained in a clean, safe, and sanitary manner
• Collect and properly document co-pays and outstanding balances
• Monitor daily schedules to ensure all appointments are updated appropriately
• Contact clients who have missed appointments to schedule make up sessions
• Provide information about available services, contracted insurance companies and clinic locations
• Ability to occasionally travel between locations to cover for PTO
• Fully knowledgeable of the client attendance policy, ability to answer questions for clients, and work with the Office Manager to report attendance patterns and complete the warning process.
• Develop a strong working rapport with other teams to carry out a smooth client experience
• Completion of required compliance training
• Follow all HIPAA rules and regulations
• Perform other duties as assigned

Benefits

• Medical, dental, and vision coverage (Fully covered dental and vision + competitive medical plans)
• Paid time off and paid holidays
• 401(k) with 3% company match
• Company-sponsored Cash Balance Retirement Plan
• Continuing education and professional development support
• EOS Gym membership (100% employer-paid)
• Company-provided logo wear and milestone recognition
• Employee-led Culture Committee with quarterly events and team-building activities
• Supportive team environment with real opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED