Receptionist - Headquarters

Texas Bay Area Credit U•Houston, TX

4h•Onsite

About The Position

In support of Texas Bay Credit Union’s (TBCU) mission to help our members achieve their financial goals and our vision to stand out as a leading financial institution the Receptionist is responsible for creating a welcoming, professional environment for all visitors and performing all operations associated with TBCU’s plastic card program.

Requirements

A high school education or GED
One month to twelve months of similar or related experience
Completion of required training courses
Proficient in MS Office and computer skills
Attention to detail and strong organizational skills
Analytical, problem resolution, and decision-making skills
Strong verbal and non-verbal communication skills
Must be self-motivated and a quick learner
Must be able to multi task and work well in a fast-paced environment
Excellent member service skills
Demonstrate all Texas Bay Core Values
Demonstrate the ability to maintain confidentiality and exercise discretion

Responsibilities

Greet visitors as they arrive in the lobby area and evaluate their needs by asking appropriate questions and listening carefully.
Manage the lobby experience by keeping visitors informed of wait time, and keeping an open line of communication with all staff, including leadership, regarding visitors needs.
Complete daily mail run, which includes but is not limited to travel between both main branch locations, sorting, and distributing mail to appropriate parties.
Assist with overall security of office building by maintaining proper visitor/vendor logs.
Providing general administrative support to the card services department in daily duties.
Complete visitor follow ups including but not limited to outbound calls, requests, and pending items.
Maintain the reception area’s cleanliness
Follow all TBCU updated policies and procedures.
Maintain a working knowledge of all TBCU products, policies, procedures, if applicable.
Play an active part in helping credit union teams function smoothly and efficiently.
Stay alert to potential problems and propose changes to policies and programs.
Back-up other coworkers as needed.
Perform other duties as assigned or needed.
As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
Comply with all federal, state, and local regulations.