Systems Analyst - Headquarters

STAR Financial Bank•Fort Wayne, IN

11h•Hybrid

About The Position

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent. STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities. The Systems Analyst position is included in a workplace model that allows for a combination of in-office and remote work. As a Systems Analyst, essential responsibilities include: Provide administration and support of assigned enterprise IT systems and applications. Resolve support incidents escalated by lower support tiers and provide guidance to lower support tiers. Communicate problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Serve as a consultant to line of business managers and other stakeholders on the most efficient use of current applications. Partner with business units to determine IT needs and requirements for new projects by providing technical guidance and liaising with IT resources. Evaluate existing systems to determine current utilization and identify possible expansion of use within existing or additional business units. Develop project plans for assigned projects and act as project manager ensuring that tasks are assigned, completed, and properly documented in accordance with Project Portfolio Management guidelines. Assist business units in preparing and presenting business cases and proposed projects to Project Management Committee and/or IT Steering Committee.

Requirements

Strong mastery of Microsoft Office.
Excellent written and oral communication skills with the ability to effectively communicate technical concepts to non-technical staff.
Highly self-motivated and directed with an attention to detail and organization.
Proven analytical and problem solving abilities.
Ability to effectively prioritize and execute tasks in a deadline driven environment.
Leadership skills to help lead and coach other IT resources.

Responsibilities

Provide administration and support of assigned enterprise IT systems and applications.
Resolve support incidents escalated by lower support tiers and provide guidance to lower support tiers.
Communicate problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Serve as a consultant to line of business managers and other stakeholders on the most efficient use of current applications.
Partner with business units to determine IT needs and requirements for new projects by providing technical guidance and liaising with IT resources.
Evaluate existing systems to determine current utilization and identify possible expansion of use within existing or additional business units.
Develop project plans for assigned projects and act as project manager ensuring that tasks are assigned, completed, and properly documented in accordance with Project Portfolio Management guidelines.
Assist business units in preparing and presenting business cases and proposed projects to Project Management Committee and/or IT Steering Committee.